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For Companies At a Glance
- Tasks: Manage VIP clients and lead a team to deliver exceptional service.
- Company: Join FanDuel, a leading mobile gaming company in North America.
- Benefits: Enjoy competitive salary, health coverage, and generous time off.
- Why this job: Be part of an exciting industry and make a real impact on customer experiences.
- Qualifications: Experience in high-end customer service and team management preferred.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Overview
Our roster has an opening with your name on it. FanDuel is looking for a VIP Manager to look after our most important clients as well as oversee a small team of VIP account managers. As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, building strong relationships with our VIP customers, and providing an excellent all-round experience. You will also coach a small team of VIP Account Managers to deliver the same experience to their own portfolios. This position will be in a customer-facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.
The Game Plan
- Manage and retain a portfolio of High Value Players
- Provide an enhanced proactive one-stop service to encourage loyalty
- Keep responsible gaming and Compliance at the heart of all we do
- Develop relationships and offer tailored rewards through regular correspondence
- Work alongside other FanDuel departments to increase customer experience
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Manage, mentor and develop a team of VIP Account Managers to provide the above
The Stats
- Minimum of 4 years of experience in high-end customer service field preferred
- Experience managing a team preferred
- Excellent verbal and written communication skills
- High level hospitality experience preferred
- Knowledge of online gaming industry essential
- People management experience preferred
- Knowledge of sports and/or experience working within a heavily regulated industry is a plus
- Passionate about providing top-level service
- Confident and people-focused personality
- Excellent analytical skills and experience with Excel
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position.
About FanDuel
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.
The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
This role can be based in Edmonton, Calgary, or Greater Alberta.
Player Benefits
This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or any other characteristic protected by provincial, local or federal law. We believe FanDuel is strongest when all employees feel valued, respected, and included.
FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.
The Company intends to use artificial intelligence in the process of screening, assessing, and/or selecting applicants for this role.
The applicable salary range for this position is $97,000 - $121,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand.
VIP Team Manager employer: FanDuel
Contact Detail:
FanDuel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the online gaming industry and let them know you're on the hunt for a VIP Team Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of VIP service and the online gaming landscape. Be ready to share examples of how you've built strong relationships with clients and managed teams effectively.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for providing top-notch service shine through. They want to see that you genuinely care about the customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the FanDuel team!
We think you need these skills to ace VIP Team Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the online gaming industry shine through. We want to see that you genuinely care about providing top-notch service to our VIP customers.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end customer service and team management. We’re looking for specific examples that demonstrate how you've built strong relationships and delivered exceptional experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at FanDuel
✨Know Your VIPs
Before the interview, research FanDuel's VIP programme and understand what makes their high-value players tick. Familiarise yourself with the types of rewards and experiences they offer to these clients. This will show your genuine interest in the role and help you discuss how you can enhance their loyalty.
✨Showcase Your Leadership Skills
As a VIP Team Manager, you'll be leading a small team. Prepare examples from your past experience where you've successfully managed or mentored others. Highlight your coaching style and how you foster a positive team environment, as this will resonate well with the interviewers.
✨Demonstrate Your Passion for Gaming
FanDuel is all about the online gaming industry, so make sure to express your enthusiasm for it during the interview. Share any relevant experiences or insights you have about the industry, and discuss how you stay updated on trends. This will help you connect with the interviewers on a personal level.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you've dealt with difficult customers or resolved conflicts effectively. Practising these responses will help you articulate your thought process clearly and demonstrate your ability to handle VIP clients.
