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- Tasks: Manage VIP client relationships and lead a team of Account Managers.
- Company: Leading gaming company with a focus on exceptional customer service.
- Benefits: Competitive salary, employee benefits, and opportunities for growth.
- Why this job: Join us to deliver top-notch service to our VIP customers in the gaming industry.
- Qualifications: 4+ years in high-end customer service and strong communication skills.
- Other info: Exciting role in a dynamic industry with great career potential.
The predicted salary is between 60000 - 84000 £ per year.
A leading gaming company is seeking a VIP Manager in Scotland to oversee key client relationships and manage a small team of VIP Account Managers. The ideal candidate will have over 4 years of experience in high-end customer service, excellent communication and analytical skills, and a strong understanding of the online gaming industry. This role offers a competitive salary between $97,000 and $121,000 CAD and various employee benefits. Join us to provide exceptional service to our VIP customers.
VIP Client Experience Manager employer: FanDuel
Contact Detail:
FanDuel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Client Experience Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend gaming events. We all know that sometimes it’s not just what you know, but who you know that can land you that VIP Client Experience Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've excelled in high-end customer service. We want to hear about those times you turned a challenging situation into a success story!
✨Tip Number 3
Research the company inside out! Understand their VIP services and client expectations. This will help us tailor our conversations and show that we’re genuinely interested in providing exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace VIP Client Experience Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 4+ years in high-end customer service. We want to see how your background aligns with the VIP Client Experience Manager role, so don’t hold back on those relevant experiences!
Communicate Clearly: Your communication skills are key! Use clear and concise language in your application. We appreciate a well-structured application that reflects your ability to communicate effectively with our VIP clients.
Know Your Stuff: Demonstrate your understanding of the online gaming industry. We’re looking for someone who can hit the ground running, so share any insights or experiences that show you know the ins and outs of the sector.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at FanDuel
✨Know Your VIPs
Before the interview, research the company's VIP clientele and understand their needs. Familiarise yourself with the gaming industry trends and how they impact customer experience. This will show your potential employer that you’re not just knowledgeable but also genuinely interested in providing exceptional service.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed high-end customer relationships. Highlight your achievements in improving client satisfaction or retention rates. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Leadership Skills
Since this role involves managing a small team, be ready to discuss your leadership style. Share experiences where you’ve motivated a team or resolved conflicts. Emphasise your ability to foster a positive team environment while achieving targets.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to VIP management and how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
