At a Glance
- Tasks: Lead on complex technical issues and drive operational excellence in a dynamic environment.
- Company: Join FanDuel, a leader in sports betting and gaming with a vibrant team culture.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we value every individual’s potential.
- Why this job: Make a real impact by improving processes and leveraging AI in a fast-paced industry.
- Qualifications: Experience in service management and a strong grasp of ITIL principles required.
The predicted salary is between 57704 - 70528 £ per year.
Fan Duel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans, every day.
That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry.
Whether you’re looking for better career progression, improved financial security or just a better sense of belonging we believe we’ve created a culture in which everyone can succeed, no matter how you got here.
THE ROLE
As a Service Manager you will perform a vital role within Core Products & Experiences (CPE) as you take the lead on complex technical issues and guide our teams towards operational excellence and service maturity.
In this role, you will be working with colleagues from across the business and alongside a cohort of Service Managers.
You will take ownership of critical operational issues and be relentless in pursuing resolutions; regularly this will see you negotiating roadmaps, regulator demands and business deadlines.
You will embody the principles of service management for CPE and as such you will play a critical role in how we manage our changes, capacity, risks and PIRs.
You will help define and deliver operational initiatives that improve our processes, bolster stability and add value to Fan Duel.
Additionally you will have the opportunity to leverage Artificial Intelligence tooling where appropriate and use it to streamline and speed up items of work and processes for the wider team.
What You Will Do
- Take command of operationally critical issues
- Make difficult operational decisions for the best interests of CPE
- Lead on CPE’s Service Strategy
- Manage critical changes and scheduling of planned works
- Own relationships with internal engineering teams
- Build and improve on service management processes
- Manage technical Risks within CPE
- Be responsible for the Post Incident Review (PIR) process and actions
- Drive Acceptance Into Service (AIS) to ensure the seamless delivery of new services
Qualifications And Abilities
- Strong grasp of ITIL principles
- Understanding of Artificial Intelligence tooling
- Multiple years of experience within a Service Management function
- Understand complex technical situations, learning and adapting on the fly
- Contribute towards and present service reports to senior stakeholders
- High standard of communication
- Comfortable dealing with senior stakeholders and executives
- Effective at authoring documentation and knowledge sharing
- Strong sense of ownership, urgency, and drive
- Familiarity working in an Agile environment
- Maintain relationships with other disciplines and stakeholders
Fan Duel Group is an equal opportunities employer.
Diversity and inclusion in Fan Duel means that we respect and value everyone as individuals.
We don't tolerate bias, judgement or harassment.
Our focus is on developing employees so that they reach their full potential.
The requirements listed in our job descriptions are guidelines, not hard and fast rules.
You don’t have to satisfy every requirement or meet every qualification listed.
If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!
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Service Manager (12-months Fixed-Term Contract) employer: FanDuel
At FanDuel, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our extensive professional development resources and competitive benefits, ensuring that every team member can thrive both personally and professionally. Join us in a fast-paced environment where your contributions directly impact the #1 sports book in America, all while enjoying the perks of a supportive and engaging workplace.
