At a Glance
- Tasks: Lead on complex technical issues and drive operational excellence at FanDuel.
- Company: Join a world-class team at FanDuel, a leader in sports betting and gaming.
- Benefits: Enjoy a supportive culture, career progression, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we value every individual.
- Why this job: Make a real impact in a dynamic environment while leveraging AI tools.
- Qualifications: Experience in Service Management and a strong grasp of ITIL principles required.
FanDuel Group is a world-class team of brands and products that deliver sports betting, gaming and entertainment to millions of US sports fans, every day. That’s no easy task, and wouldn't be possible without a fantastic team who have helped us pioneer new products and innovative features that make us a leader in the industry. Whether you’re looking for better career progression, improved financial security or just a better sense of belonging we believe we’ve created a culture in which everyone can succeed, no matter how you got here.
THE ROLE
As a Service Manager you will perform a vital role within Core Products & Experiences (CPE) as you take the lead on complex technical issues and guide our teams towards operational excellence and service maturity. In this role, you will be working with colleagues from across the business and alongside a cohort of Service Managers. You will take ownership of critical operational issues and be relentless in pursuing resolutions; regularly this will see you negotiating roadmaps, regulator demands and business deadlines. You will embody the principles of service management for CPE and as such you will play a critical role in how we manage our changes, capacity, risks and PIRs. You will help define and deliver operational initiatives that improve our processes, bolster stability and add value to FanDuel. Additionally you will have the opportunity to leverage Artificial Intelligence tooling where appropriate and use it to streamline and speed up items of work and processes for the wider team.
WHAT YOU WILL DO
- Take command of operationally critical issues
- Make difficult operational decisions for the best interests of CPE
- Lead on CPE’s Service Strategy
- Manage critical changes and scheduling of planned works
- Own relationships with internal engineering teams
- Build and improve on service management processes
- Manage technical Risks within CPE
- Be responsible for the Post Incident Review (PIR) process and actions
- Drive Acceptance Into Service (AIS) to ensure the seamless delivery of new services
QUALIFICATIONS AND ABILITIES
- Strong grasp of ITIL principles
- Understanding of Artificial Intelligence tooling
- Multiple years of experience within a Service Management function
- Understand complex technical situations, learning and adapting on the fly
- Contribute towards and present service reports to senior stakeholders
- High standard of communication
- Comfortable dealing with senior stakeholders and executives
- Effective at authoring documentation and knowledge sharing
- Strong sense of ownership, urgency, and drive
- Familiarity working in an Agile environment
- Maintain relationships with other disciplines and stakeholders
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential. The requirements listed in our job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark experience-wise, we'd love to speak to you!
Service Manager (12-months Fixed-Term Contract) in Edinburgh employer: FanDuel
At FanDuel, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our extensive professional development resources and competitive benefits, ensuring that every team member can thrive both personally and professionally. Join us in a fast-paced environment where your contributions directly impact the #1 sports book in America, all while enjoying the perks of a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager (12-months Fixed-Term Contract) in Edinburgh
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like FanDuel. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at FanDuel.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at FanDuel.
We think you need these skills to ace Service Manager (12-months Fixed-Term Contract) in Edinburgh
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at FanDuel and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at FanDuel
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like FanDuel will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to FanDuel.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at FanDuel.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at FanDuel. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
