At a Glance
- Tasks: Manage event retail operations at Wembley Stadium, ensuring everything runs smoothly.
- Company: Join Fanatics Commerce, the global leader in licensed sports merchandise.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work on-site at Wembley Stadium with a passionate team.
- Why this job: Be part of exciting events and enhance fan experiences at iconic venues.
- Qualifications: Experience in event retail and strong leadership skills required.
The predicted salary is between 37800 - 46200 £ per year.
- Events & Inventory Manager (Wembley Stadium)
- Wembley, England, United Kingdom
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
With more than 900 e‑commerce sites and a global omnichannel presence across digital, in‑venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
ROLE OVERVIEW
The Events and Inventory Manager owns the full retail event lifecycle at Wembley Stadium — from pre‑event preparation through to close‑down — across all trading locations including Olympic Way, external and internal concourses, hospitality, and the stadium store.
This role works in close collaboration with the Fanatics Events team to ensure seamless execution across matchdays, concerts, and non‑FA stadium events, driving consistency, stock accuracy, and operational excellence at every location.
The Events and Inventory Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Team & Leadership Impact (Build Championship Teams)
- Cross-Functional Leadership
- Partner with Supply Chain, Merchandising, warehouse teams, and the Fanatics Events team to coordinate deliveries, transfers, replenishment, and returns across all stadium retail locations.
- Coordinate with Wembley Facilities, stadium operations, and internal stakeholders on access, logistics, security, and operational restrictions to ensure event readiness.
- Lead event briefings and post‑event reviews, ensuring actions are captured, assigned, and completed across all relevant teams.
- Lead and develop the core PREP team, creating skilled area ownership and clearly defined event responsibilities for every trading location.
- Coach supervisors and team members in stock handling, setup, replenishment, and event execution to build consistent capability and reduce dependency on individual knowledge.
- Allocate PREP resource across all stadium retail areas and hold the team to consistent standards through repeatable preparation and close‑down routines.
- Fan & Customer Impact (Obsessed with Fans)
- Ensure every event trading location — including Olympic Way, all concourse levels, hospitality, the stadium store, and Click & Collect — is stocked, equipped, and operationally ready before gates open.
- Integrate Click & Collect seamlessly into matchday and event plans so fans experience a frictionless collection journey regardless of event type or scale.
- Identify stock risks early and elevate requirements to protect sales opportunities and avoid gaps in fan‑facing product availability during live trading.
- Coordinate retail readiness across all Wembley locations to deliver a consistently high standard of fan experience at every touchpoint, from the external concourse to Level 5 hospitality.
- Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Build detailed event operations plans covering stock, equipment, infrastructure, timelines, access, replenishment, and responsibilities — creating repeatable frameworks that scale across matchdays and major events.
- Develop and embed standardised preparation and close‑down routines that reduce reliance on individual knowledge and improve event‑to‑event consistency.
- Support contingency planning for major events and resolve operational issues quickly and decisively during live trading.
- Use stock take data, negative stock reports, and inventory accuracy metrics to surface systemic issues and drive continuous improvement in event retail operations.
- Ownership & Execution (Determined & Relentless Mindset)
- Own inventory readiness for all event retail locations, ensuring stock is accurately allocated and controls are maintained across event storage and trading areas throughout the event lifecycle.
- Control event-related labour and operational costs within agreed budgets while maintaining safe stock movement, storage, and working practices.
- Ensure all event retail equipment, tills, fixtures, signage, and consumables are available, tested, and correctly positioned ahead of every event.
- Support stock audits, loss prevention activity, and investigations, and maintain accurate event documentation in line with company procedures.
- AI & DIGITAL CAPABILITY
We are building a future‑ready organization. This role is expected to
- Apply AI and technology to improve efficiency, quality, and outcomes.
- Use data and digital tools to inform decisions and enhance performance.
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
- Contribute to a culture of innovation and continuous improvement.
- CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications
- Strong experience in event retail, inventory, logistics, stock management, or high‑volume retail operations.
- Proven ability to plan and deliver complex, multi‑location operations against fixed event deadlines with strong attention to detail.
- Demonstrated experience leading teams in high‑pressure, fast‑paced event environments.
- Strong inventory control knowledge including stock take processes, negative stock reporting, and loss prevention awareness.
- Ability to build effective working relationships with a wide range of stakeholders including venue teams, warehouse operations, and head office functions.
- Experience building and embedding repeatable operational processes and standards across a team or site.
- Stadium, sports, or major‑event retail experience is highly desirable.
- WORK LOCATION
- On‑site: Your work location will be onsite at Wembley Stadium
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.
If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US
Fanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and i Gaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www. fanatics. com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Gu ères, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
- #J-18808-Ljbffr
Events & Inventory Manager (Wembley Stadium) employer: Fanatics
At Fanatics, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that celebrates sports enthusiasm. Our Retail Sales Associates enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic team that thrives in a high-energy environment, especially during game days. Join us in creating unforgettable experiences for fellow sports fans while developing your career in the heart of the action.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Inventory Manager (Wembley Stadium)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fanatics, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fanatics!
We think you need these skills to ace Events & Inventory Manager (Wembley Stadium)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fanatics, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fanatics and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fanatics that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fanatics
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
