At a Glance
- Tasks: Join us as a Systems Analyst II, troubleshooting and supporting PC & Mac systems.
- Company: Fanatics is a global leader in digital sports, connecting fans with their favourite teams.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration in a dynamic environment.
- Other info: Mentorship opportunities available; work in a vibrant office culture.
- Why this job: Be part of a passionate team that enhances the fan experience across the globe.
- Qualifications: Ideal candidates have an IT background, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 28800 - 43200 £ per year.
Fanatics Manchester, England, United Kingdom
Systems Analyst II
Fanatics Manchester, England, United Kingdom
3 days ago Be among the first 25 applicants
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- Methods, materials, tools and equipment used in troubleshooting the computing environment.
- Principles and practices of training program development and presentation.
- Principles and practices of PC & Mac operation, maintenance and repair.
- Principles and techniques used in interacting with troubleshooting skills for PC & Mac users
- Principles and practices of information systems as applied to a large and diversified public organization.
- Perform Software Installation, diagnostics, and repair.
- Network Analysis and Troubleshooting.
- Principles and practices of ITIL standards.
- Work cooperatively with users to provide basic direction and instruction with computer applications and systems.
- Maintain confidential data and information.
- Analyze problems; identify alternative solutions, project consequences of proposed actions.
- Communicate clearly and concisely, both orally and in writing.
- Analyze situations carefully and adopt effective courses of action.
- Operate and maintain Apple iOS and OSx hardware.
- Operate Windows based PC hardware and software.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Using SNOW to track, manage and resolve technical issues and service requests
- Using Jira to track, plan and manage tasks/projects
- Perform highly skilled and complex PC maintenance, repair, analysis and testing.
- Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- Experience or Adaptability collaborating with end users in warehouse production environment and corporate office setting.
- Mentor and support Analyst I staff
- Help train and knowledge share with others
- Actively contributes to system-related projects and may lead small initiatives
- Handle escalated support requests from Level 1 analysts
- Contribute to IT knowledge base articles and internal documentation
GENERAL DUTIES & RESPONSIBILITIES:
- Methods, materials, tools and equipment used in troubleshooting the computing environment.
- Principles and practices of training program development and presentation.
- Principles and practices of PC & Mac operation, maintenance and repair.
- Principles and techniques used in interacting with troubleshooting skills for PC & Mac users
- Principles and practices of information systems as applied to a large and diversified public organization.
- Perform Software Installation, diagnostics, and repair.
- Network Analysis and Troubleshooting.
- Principles and practices of ITIL standards.
- Work cooperatively with users to provide basic direction and instruction with computer applications and systems.
- Maintain confidential data and information.
- Analyze problems; identify alternative solutions, project consequences of proposed actions.
- Communicate clearly and concisely, both orally and in writing.
- Analyze situations carefully and adopt effective courses of action.
- Operate and maintain Apple iOS and OSx hardware.
- Operate Windows based PC hardware and software.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Using SNOW to track, manage and resolve technical issues and service requests
- Using Jira to track, plan and manage tasks/projects
- Perform highly skilled and complex PC maintenance, repair, analysis and testing.
- Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- Experience or Adaptability collaborating with end users in warehouse production environment and corporate office setting.
- Mentor and support Analyst I staff
- Help train and knowledge share with others
- Actively contributes to system-related projects and may lead small initiatives
- Handle escalated support requests from Level 1 analysts
- Contribute to IT knowledge base articles and internal documentation
- Associate’s degree in information technology or related field or equivalent combination of education and experience.
- Comptia A+ certified or equivalent certification.
- Comptia Net+ certified or equivalent certification.
- Excellent verbal and written communication skills
- Experience with handheld scanners, label printers, and other ruggedized equipment a plus.
- Experience in troubleshooting model issues
- Strong knowledge of Macintosh OS, Windows OS and MS Office products
- Strong troubleshooting skills
- Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management
- Ability to handle multiple competing priorities
- Ability to work with minimal supervision
- Ability to use discretion and confidentiality with access to sensitive data
- Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
- Experience troubleshooting and resolving WAN/LAN print related issues
- A strong dedication to quality customer service.
- Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests.
- Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals.
- Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems.
- Assists in creating documentation for self-service end-user support knowledge base.
- Helps install local area network cabling systems and equipment such as network interface cards, and switches.
- Assist in educating users on company IT related practices and policies.
- Experience with handheld scanners, label printers, and other ruggedized equipment a plus
- C-Lever or Executive staff is a plus.
- Ability to work out of any of the Fanatics offices as and when required
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Technology, Information and Internet
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#J-18808-LjbffrSystems Analyst II in Manchester employer: Fanatics
Fanatics is an exceptional employer located in Manchester, offering a dynamic work culture that prioritises innovation and collaboration. Employees benefit from extensive growth opportunities within a global digital sports platform, alongside a commitment to enhancing the fan experience. With a focus on mentorship and teamwork, Fanatics fosters a supportive environment where every team member can thrive and contribute to exciting projects in the sports industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Analyst II in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fanatics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fanatics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fanatics!
✨Direct Apply to Fanatics
Let's not forget to apply directly through the Fanatics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Systems Analyst II in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fanatics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fanatics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fanatics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
