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- Tasks: Provide top-notch hardware and software support to users in a dynamic sports tech environment.
- Company: Join a leading sports technology firm with a world-class support team.
- Benefits: Competitive salary, great work culture, and opportunities for professional growth.
- Why this job: Be part of an exciting industry while helping others with their tech needs.
- Qualifications: 4-5 years of experience in technical support and relevant certifications required.
- Other info: Fast-paced environment with a focus on best practices and user satisfaction.
The predicted salary is between 29260 - 46200 £ per year.
A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team.
Responsibilities include:
- Triaging service requests
- Maintaining onboarding documentation
- Ensuring adherence to best practices in a fast-paced environment
Required qualifications include:
- 4-5 years of relevant experience
- Certifications in technical support
The salary ranges from £29,260 to £46,200 per year, based in London.
Service Desk Analyst II – On-Site (London) employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst II – On-Site (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the sports tech industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical support skills and be ready to discuss real-life scenarios where you've triaged service requests or solved tricky problems. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for sports technology! Whether it's through your personal projects or relevant certifications, let your enthusiasm shine through. It’s all about making that connection with the company’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst II – On-Site (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your 4-5 years of experience!
Show Off Your Certifications: If you've got any certifications in technical support, make them pop! We love seeing that you’ve invested in your skills, and it shows us you’re serious about the role.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, especially in a fast-paced environment like ours. Make sure your points are easy to read and get straight to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Fanatics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software support. Be ready to discuss your experience with specific tools and technologies that are relevant to the role, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged service requests in the past. Think of specific situations where you resolved issues efficiently, as this will demonstrate your ability to handle challenges in a fast-paced environment.
✨Familiarise Yourself with Best Practices
Since adherence to best practices is key for this role, be prepared to talk about your understanding of industry standards. Discuss how you’ve implemented these in previous roles to improve service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the company culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
