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- Tasks: Manage high-priority customer interactions and respond to complex inquiries across various channels.
- Company: Leading digital sports platform in the UK with a focus on innovation.
- Benefits: Remote work, flexible hours, and opportunities for professional growth.
- Other info: Support US hours with flexible availability during peak times.
- Why this job: Join a dynamic team and make a real difference in customer support for sports enthusiasts.
- Qualifications: 3+ years of experience, strong knowledge of trading cards, and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
A leading digital sports platform in the UK seeks a Senior Customer Support Associate to manage high-priority customer interactions across various channels. The role requires at least 3 years of experience, strong knowledge of trading cards, and excellent communication skills.
Responsibilities include:
- Responding to complex inquiries
- Managing escalations on social media
- Contributing to process improvements
This is a remote position supporting US hours and requires flexible availability during peak times.
Senior VIP Support & Escalations Specialist (Remote) employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior VIP Support & Escalations Specialist (Remote)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and escalations. We recommend role-playing with a friend or using online resources to sharpen your responses and boost your confidence.
✨Tip Number 3
Showcase your expertise! If you have experience with trading cards, make sure to highlight that in conversations. Share specific examples of how you've handled complex inquiries or escalated issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior VIP Support & Escalations Specialist (Remote)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years of experience in customer support. We want to see how you've handled high-priority interactions and escalations before, so don’t hold back on those examples!
Know Your Stuff: Since this role involves trading cards, it’s crucial to demonstrate your knowledge in that area. We love candidates who can speak passionately about the products they support, so let that shine through in your application.
Communication is Key: Excellent communication skills are a must for this position. When writing your application, keep it clear and concise. Show us you can convey complex information simply and effectively, just like you would with a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fanatics
✨Know Your Trading Cards
Make sure you brush up on your knowledge of trading cards before the interview. Familiarise yourself with popular brands, trends, and any recent developments in the market. This will not only show your passion for the industry but also help you answer questions more confidently.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare to demonstrate how you've effectively handled complex inquiries in the past. Think of specific examples where you resolved issues or managed escalations, especially on social media, as this will highlight your ability to communicate under pressure.
✨Flexibility is Key
Given that the position supports US hours, be ready to discuss your availability during peak times. Show that you're adaptable and willing to work flexible hours. This will reassure them that you can handle the demands of the role without any hiccups.
✨Process Improvement Mindset
Prepare to talk about any process improvements you've contributed to in previous roles. Think of specific instances where your input led to better customer support outcomes. This will demonstrate your proactive approach and commitment to enhancing the customer experience.