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- Tasks: Manage and process orders, ensuring accuracy and timely execution.
- Company: Join Fanatics, a leader in sports merchandise and collectibles.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team that values customer experience and innovation.
- Qualifications: Ideal for those with order management or logistics experience; detail-oriented and tech-savvy.
- Other info: Location options include London or Milton Keynes; entry-level position available.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience. Location would be London or Milton Keynes.
Key Responsibilities
- Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders.
- Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfillment delays), proactively flag and resolve with internal and external teams.
- Data Accuracy: Review and validate order data across D365, Trello, and WMS platforms to ensure fulfillment alignment and accurate customer shipments.
- Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments.
- Inventory Coordination: Work with the Fulfillment & Returns Manager and 3PL to manage stock availability and allocations against open orders.
- Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance.
- Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data.
- Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platforms.
What We’re Looking For
- Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment.
- Strong attention to detail, organized and reliable under pressure.
- Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus.
- Team player who thrives in cross-functional collaboration—especially with fulfillment, customer service, and commercial teams.
- Fluent in English (spoken and written); Italian or German a plus depending on location.
- Customer-first mindset with a bias for action and problem solving.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website.
Order Management Associate - Fanatics Collectibles employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Associate - Fanatics Collectibles
✨Tip Number 1
Familiarise yourself with the Order Management System (OMS) and Warehouse Management System (WMS) that Fanatics uses. Understanding these systems will not only help you during the interview but also demonstrate your proactive approach to learning about the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled exceptions or challenges in previous roles. This will highlight your ability to troubleshoot effectively, which is crucial for the Order Management Associate position.
✨Tip Number 3
Network with current or former employees of Fanatics on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Since this role involves working closely with various teams, being able to articulate your teamwork experiences will set you apart from other candidates.
We think you need these skills to ace Order Management Associate - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management, logistics coordination, or supply chain support. Use keywords from the job description to demonstrate that you meet the specific requirements of the Order Management Associate role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and proactive approach. Mention specific examples of how you've successfully handled order processing or exception management in previous roles, and express your enthusiasm for contributing to Fanatics' customer-first mindset.
Highlight Technical Skills: Since the role involves using multiple systems like OMS, WMS, and D365, be sure to mention any relevant technical skills or experiences you have with these platforms. If you're familiar with collaboration tools like Trello and Slack, include that as well.
Showcase Team Collaboration: Emphasise your ability to work in cross-functional teams. Provide examples of past experiences where you collaborated with different departments, such as customer service or fulfilment, to resolve issues or improve processes.
How to prepare for a job interview at Fanatics
✨Show Your Attention to Detail
As an Order Management Associate, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Familiarise Yourself with Relevant Systems
Since the role involves using various systems like D365, Trello, and WMS, it’s a good idea to brush up on these platforms. If you have experience with them, be ready to share how you used them effectively in previous roles.
✨Demonstrate Problem-Solving Skills
The job requires troubleshooting exceptions and resolving issues. Think of instances where you faced challenges in order management or logistics and explain how you approached and solved those problems.
✨Emphasise Team Collaboration
This role involves working closely with cross-functional teams. Prepare to talk about your experience in team settings, highlighting how you contributed to successful collaborations and supported your colleagues.
