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- Tasks: Manage and process orders, ensuring smooth operations for B2B and B2C channels.
- Company: Fanatics is a leading global retailer of licensed sports merchandise.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic environment.
- Why this job: Join a passionate team and contribute to delivering an exceptional customer experience.
- Qualifications: Ideal candidates have experience in order management and are detail-oriented team players.
- Other info: Location options include London or Milton Keynes; fluency in additional languages is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience. Location would be London or Milton Keynes.
Key Responsibilities
- Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders.
- Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfillment delays), proactively flag and resolve with internal and external teams.
- Data Accuracy: Review and validate order data across D365, Trello, and WMS platforms to ensure fulfillment alignment and accurate customer shipments.
- Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments.
- Inventory Coordination: Work with the Fulfillment & Returns Manager and 3PL to manage stock availability and allocations against open orders.
- Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance.
- Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data.
- Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platforms.
What We’re Looking For
- Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment.
- Strong attention to detail, organized and reliable under pressure.
- Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus.
- Team player who thrives in cross-functional collaboration—especially with fulfillment, customer service, and commercial teams.
- Fluent in English (spoken and written); Italian or German a plus depending on location.
- Customer-first mindset with a bias for action and problem solving.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Associate - Fanatics Collectibles
✨Tip Number 1
Familiarise yourself with the Order Management System (OMS) and other tools mentioned in the job description, like D365 and Trello. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in logistics or order management, especially in a fast-paced environment. Be ready to share specific examples of how you've handled exceptions or improved processes in your past roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing for potential scenario-based questions. Think about how you would handle common issues in order management, such as stock shortages or customer complaints, and be ready to discuss your approach.
✨Tip Number 4
Network with current or former employees of Fanatics Collectibles on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
We think you need these skills to ace Order Management Associate - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management, logistics coordination, or supply chain support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and proactive approach. Mention specific examples of how you've successfully managed orders or resolved issues in previous roles.
Highlight Technical Skills: Emphasise your familiarity with systems like OMS, WMS, D365, and collaboration tools such as Trello and Slack. This will show that you're comfortable using multiple platforms, which is crucial for this role.
Showcase Your Customer-First Mindset: In your application, illustrate your customer-first mindset by providing examples of how you've prioritised customer satisfaction in past roles. This aligns well with the company's focus on delivering a best-in-class customer experience.
How to prepare for a job interview at Fanatics
✨Know Your Order Management Systems
Familiarise yourself with the specific order management systems mentioned in the job description, such as D365 and WMS. Be prepared to discuss your experience with these systems and how you've used them to improve order processing in previous roles.
✨Demonstrate Attention to Detail
Since this role requires a strong attention to detail, come prepared with examples of how you've successfully managed complex orders or resolved discrepancies in the past. Highlight any processes you implemented to ensure accuracy.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've encountered challenges in order management and how you addressed them. This could include troubleshooting exceptions or managing stock availability issues.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so be sure to highlight your experience in cross-functional collaboration. Share examples of how you've effectively communicated and worked with others to achieve common goals.
