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- Tasks: Manage order flow and ensure smooth operations in a fast-paced fulfilment environment.
- Company: Join Fanatics Collectibles, a leader in sports merchandise with a vibrant team culture.
- Benefits: Full-time role with competitive pay and opportunities for growth in a dynamic setting.
- Why this job: Be part of a team that delivers top-notch customer experiences and drives operational excellence.
- Qualifications: 3+ years in fulfilment or logistics; experience with WMS and ERP systems is a plus.
- Other info: Work on-site in London, collaborating with diverse teams to enhance processes.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This role oversees operational excellence across our international fulfilment network while ensuring smooth, accurate, and timely order flow across B2B and B2C channels. You’ll manage day‑to‑day warehouse execution, liaise with 3PL partners, monitor order lifecycle health, and support cross‑functional teams to deliver a best‑in‑class customer experience. This is a full time role, in the designated office 5 days per week.
Key Responsibilities
- Track and manage SLA and KPI performance across fulfilment sites—including order turnaround, on‑time dispatch, pick accuracy, and dock‑to‑stock time.
- Oversee end‑to‑end fulfilment workflows such as inbound receiving, putaway, pick/pack/ship, returns handling, and outbound carrier management.
- Serve as the operational liaison for daily yielded 3PL activities: lift issues, monitor performance, and drive improvements.
- Ensure order foram loaders across OMS, D365, gelir, and related platforms; coordinate with internal teams and 3PL to resolve exceptions.
- Monitor, troubleshoot, and lift system or operational exceptions (e.g., address issues, stock discrepancies, fulfilment delays accidentally).
- Partner with inventory and fulfilment teams to maintain stock accuracy through reconciliations, cycle counts, and discrepancy resolution.
- Prioritise and elevate urgent or complex orders—including promos, high‑priority retail shipments, and VIP clients.
- Support returns processing through coordination with Customer Service and 3PL teams.
- Assist in preparing daily and weekly performance dashboards, order‑flow reports, and operational audits.
- Identify, recommend, and help implement process improvements across fulfilment, systems usage, accuracy, and speed.
What We’re Looking For
- Minimum 3 years experience in fulfilment, warehouse operations, logistics, or order management—ideally in a multi‑channel B2B/B2C environment.
- Knowledge of WMS, ERP and fulfilment systems; experience with D365, Shopify, Excel, and collaboration tools like Trello or Slack is a plus.
- Proven ability to manage 3PL relationships or warehouse teams to deliver measurable service improvements.
- Strong attention to detail and comfort handling large volumes of operational and system data.
- Process‑oriented and data‑driven mindset with strong problem‑solving skills.
- Effective communicator able to collaborate across fulfilment, supply chain, customer service, commercial, and technical teams.
- Fluent in English; additional European languages are a plus depending on location.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Order Management Associate - Fanatics Collectibles employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Associate - Fanatics Collectibles
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Fanatics Collectibles. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s fulfilment processes and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Order Management Associate - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Order Management Associate role. Highlight your experience in fulfilment, warehouse operations, and any relevant systems like D365 or Shopify. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and attention to detail, as these are key for us.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you improve order turnaround times or enhance accuracy? We love numbers, so quantify your successes where possible to grab our attention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Fanatics
✨Know Your Fulfilment Basics
Make sure you brush up on your knowledge of fulfilment processes and warehouse operations. Understand the key metrics like SLA and KPI performance, as well as the end-to-end workflows. This will show that you're not just familiar with the role but also genuinely interested in how it all works.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've tackled operational issues or improved processes in previous roles. Highlight your data-driven mindset and how you've used it to resolve discrepancies or enhance efficiency. This will demonstrate your ability to think critically under pressure.
✨Familiarise Yourself with Relevant Tools
Since the job mentions systems like D365 and collaboration tools like Trello or Slack, make sure you know your way around these platforms. If you have experience with them, share that during the interview. If not, do a bit of research to understand their functionalities and how they relate to order management.
✨Communicate Effectively
As an Order Management Associate, you'll need to liaise with various teams. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've collaborated with cross-functional teams in the past, and be ready to showcase your communication skills during the interview.
