At a Glance
- Tasks: Manage and streamline order processing for B2B and B2C channels.
- Company: Join a dynamic team in a fast-growing international company.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Be a key player in delivering exceptional customer experiences.
- Qualifications: Experience in order management and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.
Responsibilities
- Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders.
- Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams.
- Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments.
- Identify, prioritise, and escalate urgent or complex orders (e.g. eCommerce promotions, high-net-worth clients, high-profile retail shipments).
- Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders.
- Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance.
- Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data.
- Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms.
Skills and Experience Required
- 2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment).
- Bachelor’s degree or equivalent experience preferred.
- Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack.
- Hands-on experience managing order processing, exception handling, and cross-functional coordination.
- Strong attention to detail with the ability to stay organised and reliable under pressure.
- Analytical mindset with strong problem-solving skills and a customer-first orientation.
- Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams.
- Ability to adapt quickly and operate effectively in a fast-paced, evolving environment.
- Fluent in English (spoken and written); additional languages such as Italian or German are a plus.
Order Management Associate employer: Fanatics
As an Order Management Associate, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, offering opportunities for professional development while ensuring a best-in-class customer experience. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a diverse team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their order management processes and think about how your experience aligns with their needs. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting exceptions, be ready to discuss how you've handled similar situations in the past. We love hearing about your analytical mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for detail-oriented folks like you to join our team!
We think you need these skills to ace Order Management Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Order Management Associate role. Highlight your experience in order management, logistics, and any relevant systems like D365 or WMS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your attention to detail and problem-solving skills, especially in a fast-paced environment.
Showcase Your Team Spirit:We love team players! In your application, share examples of how you've collaborated with others in previous roles. Whether it's working with 3PL partners or cross-functional teams, let us know how you contribute to a positive team dynamic.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Fanatics
✨Know Your Order Management Systems
Familiarise yourself with the Order Management Systems (OMS) and Warehouse Management Systems (WMS) mentioned in the job description. Be ready to discuss your experience with these tools, as well as how you've used them to manage order processing and resolve exceptions in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Think about specific instances where you identified issues, prioritised urgent orders, or collaborated with teams to enhance order flow. This will demonstrate your analytical mindset and customer-first orientation.
✨Highlight Your Attention to Detail
Since this role requires a strong focus on accuracy, be prepared to discuss how you ensure precision in your work. Share strategies you use to stay organised and reliable, especially under pressure, and provide examples of how your attention to detail has positively impacted order fulfilment.
✨Emphasise Team Collaboration
This position involves working closely with various teams, so it's crucial to showcase your teamwork skills. Prepare to talk about how you've successfully collaborated with cross-functional teams in the past, particularly in logistics or supply chain contexts, and how you can contribute to a positive team dynamic.
