At a Glance
- Tasks: Lead the team to create an unforgettable shopping experience for sports fans.
- Company: Join Fanatics Commerce, a leader in licensed sports merchandise with a passion for fans.
- Benefits: Competitive benefits, supportive culture, and opportunities for personal and professional growth.
- Other info: Diverse and inclusive workplace that values unique skills and perspectives.
- Why this job: Be part of a dynamic team that thrives on collaboration and innovation.
- Qualifications: Experience in retail supervision and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.
If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ROLE OVERVIEW
Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Supervisor will drive results through effective communication and team building. This position could be full or part-time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.
RESPONSIBILITIES
- Responsible for the day-to-day running of the store.
- To achieve or exceed store financial targets, delivering on retail sales and profit.
- Leading customer engagement by serving and training store team to ensure delivering world-class service.
- Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform.
- Drive sales results by executing the sales/operations plans.
- Support back of house operations; maintain stockroom organization.
- Utilise business metrics in decision making, including but not limited to; revenue targets, per cap and UPT.
- Communicate expectations for assignments and projects to employees under your supervision.
- Provide training and assistance to new employees as required.
- Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
KNOWLEDGE & EXPERIENCE
- Proven experience of supervisor level or senior retail assistant or above within a high-street retailer.
- High Fashion background with merchandising experience.
- Experience of delivering customer focused KPI’s.
- Understanding of profit & loss.
- A team player.
- Highly committed.
- Good communication skills.
- Enthusiastic with positive attitude.
- Organized.
- Hunger for development.
- Deliver to time scales.
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
WHAT IS IN IT FOR YOU
Culture: Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.
Retail Supervisor (RFU) in Manchester employer: Fanatics
Fanatics is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Remote Senior Software Engineer III role in Leeds. With a strong emphasis on employee growth through mentorship opportunities and a flexible work environment, Fanatics supports both personal and professional development while encouraging team collaboration. The company's commitment to high-performance solutions and cutting-edge technology makes it a rewarding place for engineers looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (RFU) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fanatics, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fanatics!
We think you need these skills to ace Retail Supervisor (RFU) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fanatics, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fanatics and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fanatics that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fanatics
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
