Fanatics is seeking a Director, Fan Services to lead our global customer service organization, owning budget and headcount planning, and managing vendor relationships. This role partners with international teams to deliver fan-focused outcomes.
You will drive performance using data, automation, and AI insights, develop succession plans, and ensure compliance with PCI/PII and GDPR while delivering best-in-class service across channels.
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Director of Fan Services & Experience in Manchester employer: Fanatics
At Fanatics, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that celebrates sports enthusiasm. Our Retail Sales Associates enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic team that thrives in a high-energy environment, especially during game days. Join us in creating unforgettable experiences for fellow sports fans while developing your career in the heart of the action.
