Fanatics Commerce is seeking a Director of Fan Services to lead the customer service organization across first and second line teams. You will own the budget, headcount planning, and vendor relationships, partnering with global teams to deliver fan-focused service and performance improvements.
You will drive metrics, manage remote/hybrid teams, and apply AI-enabled insights to improve customer experiences while maintaining compliance and delivering strategic outcomes for Fanatics and its
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Director, Fan Services & Customer Experience in Manchester employer: Fanatics
At Fanatics, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that celebrates sports enthusiasm. Our Retail Sales Associates enjoy competitive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic team that thrives in a high-energy environment, especially during game days. Join us in creating unforgettable experiences for fellow sports fans while developing your career in the heart of the action.
