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For Companies At a Glance
- Tasks: Lead the store team to create an unforgettable shopping experience for fans.
- Company: Join a diverse and inclusive team at Fanatics, a leader in retail.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of an exciting environment and drive sales while engaging with customers.
- Qualifications: Retail supervisory experience and a passion for customer service.
- Other info: Dynamic role with potential for career advancement in a vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose
Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Supervisor will drive results through effective communication and team building. This position could be full or part-time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.
Responsibilities
- Responsible for the day-to-day running of the store.
- To achieve or exceed store financial targets, delivering on retail sales and profit.
- Leading customer engagement by serving and training store team to ensure delivering world-class service.
- Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform.
- Drive sales results by executing the sales/operations plans.
- Support back of house operations; maintain stockroom organization.
- Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT.
- Communicate expectations for assignments and projects to employees under your supervision.
- Provide training and assistance to new employees as required.
- Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment.
Knowledge & Experience
- Proven experience of supervisor level or senior retail assistant or above within a high-street retailer.
- High Fashion background with merchandising experience.
- Experience of delivering customer focused KPI’s.
- Understanding of profit & loss.
- A team player.
- Highly committed.
- Good communication skills.
- Enthusiastic with positive attitude.
- Organized.
- Hunger for development.
- Deliver to time scales.
We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.
Store Supervisor - Millwall in London employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor - Millwall in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with fans. This will help you connect during the interview and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Store Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've driven sales or improved customer service. This will demonstrate your ability to meet those all-important KPIs and show that you're the right fit for the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Store Supervisor - Millwall in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Store Supervisor role. Highlight your retail experience, especially any supervisory roles, and don’t forget to mention your customer service achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can contribute to creating an amazing game day experience for our fans. Keep it engaging and personal!
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've successfully led a team or contributed to a positive work environment. This will show us you’re ready to drive results with effective communication and collaboration.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fanatics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Store Supervisor. Familiarise yourself with the key aspects like driving sales results, leading customer engagement, and managing day-to-day operations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully trained and motivated a team in the past. Discuss specific situations where your communication skills made a difference in achieving targets or resolving conflicts.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to handle various scenarios, such as dealing with difficult customers or managing stockroom organisation. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples from your previous roles.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for the retail industry shine through during the interview. Share your thoughts on current trends, your favourite brands, or what excites you about working in a high-fashion environment. This will help convey your commitment to delivering world-class service and achieving store financial targets.
