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- Tasks: Manage e-commerce orders, ensuring timely fulfillment and excellent customer communication.
- Company: Join Fanatics Collectibles, a leader in the e-commerce space with a dynamic team.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real difference.
- Qualifications: Experience with Excel, Shopify, and strong communication skills are essential.
- Other info: Great chance to develop your career in e-commerce operations.
The predicted salary is between 36000 - 60000 £ per year.
The role focuses on coordinating fulfillment activities, maintaining and analysing fulfilment reports, and supporting the overall efficiency of the UK and European warehouse team. The ideal candidate will have experience with Excel and Shopify, as well as strong organisational and communication skills. This is a full time role, in the designated office 5 days per week.
Key responsibilities
- Oversee and manage the daily flow of orders from multiple e-commerce channels.
- Ensure orders are transmitted through eComm and warehouse systems accurately and within SLA, coordinating between the warehouse, logistics, and eCommerce teams.
- Track orders throughout the fulfillment process, ensuring that orders are shipped on time and tracking information is returned to the Shopify platform.
- Address and resolve any order issues, collaborating with relevant teams to ensure accurate fulfillment and delivery to customer.
- Customer Support & Communication: Serve as point of contact for the customer service team regarding order status, shipping details, product availability, and any issues with orders. Proactively communicate with the customers service team regarding delays, product availability, or potential shipping issues, providing clear, accurate and timely updates. Track and coordinate order cancellation needs.
- Inventory & Supply Chain Collaboration: Work closely with the inventory team to monitor stock levels. Flag any inventory discrepancies and work with the team to take corrective action.
- System Oversight: Utilize and maintain the general fulfillment layer (GFL) to ensure all orders are accurately flowing through the fulfillment process, tracked and updated. Utilize the order management system (OMS) for order inquiries and troubleshooting. Utilize the Shopify platform for researching order issues and validating accurate flow of order data.
- Data Analysis & Reporting: Generate ad hoc reports on order volume, fulfillment rates and other key performance metrics. Analyze order trends, identify bottlenecks in the order process, and suggest improvements to increase efficiency and customer satisfaction.
Required Skills, Experience and Competencies:
- Bachelor's degree in Business, Operations, Supply Chain, Logistics, or a related field (preferred).
- 2+ years of experience in e-commerce operations, e-commerce order management or logistics.
- Strong proficiency in order management systems (OMS) and e-commerce platforms (Shopify, Magento, etc.).
- Excellent organizational and multitasking skills with a strong attention to detail.
- Effective communication and problem-solving abilities, both written and verbal.
- Ability to work in a fast-paced environment, meeting deadlines and managing priorities.
- Experience with ticketing tools (Jira, Linear, etc.) is a plus.
- Understanding of inventory management and supply chain processes is advantageous.
- Analytical mindset with the ability to generate insights from order data and optimize workflows.
Preferred Skills:
- Knowledge of order fulfillment and shipping methods, including experience working with third-party logistics (3PL) providers.
- Ability to analyze data and generate actionable insights to improve operational efficiency.
- Experience working in a high-volume e-commerce environment or retail industry.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ecommerce Order Management Associate - Fanatics Collectibles in London employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Order Management Associate - Fanatics Collectibles in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and logistics space, especially those who work at Fanatics Collectibles. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Show off your skills! If you've got experience with Excel and Shopify, make sure to highlight that in conversations. Bring examples of how you've used these tools to solve problems or improve processes in past roles.
✨Tip Number 3
Prepare for the interview by understanding the order management process inside out. Brush up on common challenges in e-commerce operations and think about how you can contribute to improving efficiency at Fanatics Collectibles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Fanatics Collectibles.
We think you need these skills to ace Ecommerce Order Management Associate - Fanatics Collectibles in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Order Management Associate role. Highlight your experience with e-commerce platforms like Shopify and any relevant skills in order management systems. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your organisational and communication skills. We love seeing how you’ve tackled challenges in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're excited about this role at Fanatics Collectibles and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Fanatics
✨Know Your E-commerce Stuff
Make sure you brush up on your knowledge of e-commerce operations, especially around order management systems like Shopify. Familiarise yourself with how orders flow through the system and be ready to discuss any relevant experience you have in managing orders or resolving issues.
✨Show Off Your Excel Skills
Since this role requires strong proficiency in Excel, practice using it to analyse data and generate reports. Be prepared to talk about how you've used Excel in past roles to track order trends or improve efficiency. Maybe even bring a few examples of reports you've created!
✨Communication is Key
This position involves a lot of coordination between teams, so highlight your communication skills. Think of specific instances where you’ve effectively communicated with customer service or logistics teams to resolve order issues. Clear, concise communication can set you apart!
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Prepare examples of challenges you've faced in previous roles, particularly related to order fulfilment or inventory discrepancies, and how you tackled them. Showing that you can think on your feet will impress the interviewers.
