At a Glance
- Tasks: Lead front-line selling and create unforgettable game day experiences for fans.
- Company: Join Fanatics Commerce, the global leader in licensed sports merchandise.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with potential for career advancement in a fast-paced setting.
- Why this job: Be part of a passionate team that values fan engagement and innovation.
- Qualifications: Experience in retail supervision and a strong focus on customer satisfaction.
The predicted salary is between 20790 - 25410 £ per year.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front-line selling and delivering world-class game day fan experiences.
Role Overview
The Retail Supervisor plays a critical role in the store and/or venue, assisting the Management Team with creating the ultimate game day and shopping experience for fans by leading the front-line selling effort.
The Retail Supervisor drives results through effective communication, team building, and execution of sales and operations plans - utilizing business metrics including revenue targets, per cap, and UPT to inform decision making.
The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
How Will You Drive Impact
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Team & Leadership Impact (Build Championship Teams)
- Cross-Functional Leadership
- Partner with the Management Team on daily store operations, ensuring seamless coordination across selling, back of house, and customer service functions.
- Communicate expectations clearly for assignments and projects to all employees under your supervision, ensuring alignment and accountability.
- People Leadership
- Provide onboarding support and ongoing training to new and existing associates, building a high-performing, fan-first team culture.
- Deliver timely, constructive feedback to associates based on observed performance, fan feedback, and knowledge of the work environment.
- Fan & Customer Impact (Obsessed with Fans)
- Lead customer engagement on the floor, modeling and coaching world-class service standards that create memorable game day and shopping experiences.
- Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand.
- Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance.
- Champion a store environment where every fan feels welcomed, valued, and served with enthusiasm.
- Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Utilize business metrics - including revenue targets, per cap, and UPT - to identify opportunities and make informed, data-driven decisions on the selling floor.
- Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness.
- Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience.
- Embrace new tools, technologies, and ways of working that improve store performance and team productivity.
- Ownership & Execution (Determined & Relentless Mindset)
- Take ownership of the day-to-day running of the store, ensuring operational standards are met consistently and with urgency.
- Drive sales results by executing sales and operations plans with precision, meeting or exceeding store financial targets including retail sales and profit.
- Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front-of-house experience.
- Deliver against timelines and commitments with a determined, results-oriented mindset even in high-pressure, game day environments.
- AI & DIGITAL CAPABILITY
- Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
- Required Qualifications
- CAPABILITIES & EXPERIENCE YOU BRING
- Proven experience at supervisor level, senior retail assistant, or above within a high-street or comparable retail environment.
- High fashion background with merchandising experience, with a strong eye for presentation and product placement.
- Demonstrated experience delivering against customer-focused KPIs in a fast-paced retail or venue setting.
- Working understanding of profit and loss, with the ability to utilize business metrics to influence decisions on the floor.
- WORK LOCATION
On-site: Your work location will be onsite in Trinity Leeds.
About Us
Fanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and i Gaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally - as well as its flagship site, www. fanatics. com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world - including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
- At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
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Retail Supervisor (Leeds United) employer: Fanatics
Fanatics Commerce is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for those passionate about sports and customer service. With a commitment to employee growth and development, team members are encouraged to embody the BOLD Leadership Principles while delivering outstanding fan experiences. Located in Everton, employees benefit from being part of a globally recognized brand that values innovation and teamwork, making it an exciting place to build a career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (Leeds United)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fanatics, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fanatics!
We think you need these skills to ace Retail Supervisor (Leeds United)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fanatics, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fanatics and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fanatics that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fanatics
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
