At a Glance
- Tasks: Lead a team to optimise eCommerce operations across international storefronts.
- Company: Join Fanatics, the global leader in digital sports merchandise.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Passion for sports and collectibles is a bonus!
- Why this job: Make an impact in the exciting world of sports collectibles and eCommerce.
- Qualifications: 4-6 years of eCommerce experience with team management skills.
The predicted salary is between 50000 - 65000 £ per year.
About Us
Fanatics is building a leading global digital sports platform, igniting the passions of global sports fans and maximizing the presence and reach for our hundreds of sports partners. We offer products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing fans to buy, collect, and bet. Our platform enables fans to purchase licensed gear, jerseys, lifestyle and streetwear products, headwear, hardgoods, collect physical and digital trading cards, sports memorabilia, and other digital assets, and bet as we build our sportsbook and iGaming services. With an established database of over 100 million fans, a global partner network of about 900 sports properties, and more than 22,000 employees, we are committed to relentlessly enhancing the fan experience worldwide.
About The Team
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Our team of experienced product leaders, engineers, and operators obsess over creating the ultimate collector experience through platforms like Topps.com, Fanatics Collect, Fanatics Live, and Voggt. Backed by Fanatics—the world’s largest sports merchandiser—we are a nimble, ambitious team building products from the ground up.
About The Role
We are seeking an experienced eCommerce operator and people leader to join our Growth Operations team as Manager, International eCommerce Growth Operations. You will lead a team of three eCommerce operators responsible for day-to-day site operations and optimization across seven international Topps.com storefronts.
Responsibilities
- Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement.
- Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution.
- Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders.
- Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations.
- Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld.
- Collaborate cross-functionally with Commercial, Digital Product, Engineering, and Marketing teams to coordinate product launches, site updates, and campaign execution.
- Drive site performance and optimization across all seven storefronts, identifying opportunities to improve key metrics including active users, new customer acquisition, units per order, average order value, and bounce rate.
- Report on the effectiveness of merchandising elements—homepage placements, featured categories, promotional banners, and product ordering—using performance data to continuously refine the approach.
Qualifications
- 4–6+ years of eCommerce experience, with at least 1–2 years managing a team.
- Hands-on experience with eCommerce platforms—Shopify experience strongly preferred.
- Strong operational instincts: high attention to detail, process-oriented, and comfortable managing competing priorities in a high-volume environment.
- Experience managing or contributing to cross-regional teams with an understanding of international market nuances, including consumer behaviour, localization, and compliance requirements (GDPR and beyond).
- Confident communicator who can translate complex operational issues into clear, concise updates for leadership and cross-functional partners.
- Analytically strong and comfortable working with site performance data—experience reporting on metrics such as active users, new customer acquisition, AOV, units per order, and bounce rate is highly valued.
- Familiarity with tools such as Shopify, Sanity, Amplitude, Sigma, Microsoft Clarity, and Airtable (or equivalent platforms) is a plus.
- Bonus: a genuine passion for sports, trading cards, or collectibles.
International E-Commerce Operations Manager employer: Fanatics
At Fanatics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As part of our Growth Operations team, you will have the opportunity to lead a talented group of eCommerce operators while benefiting from our commitment to employee development and a passion for sports. With a global presence and a focus on enhancing the fan experience, working at our international locations provides unique advantages, including exposure to diverse markets and the chance to make a significant impact in the world of digital sports.
StudySmarter Expert Advice🤫
We think this is how you could land International E-Commerce Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and sports industries on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your eCommerce projects and successes. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching Fanatics and its products. Understand their market and be ready to discuss how your experience aligns with their goals. We love candidates who are genuinely interested!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the fan experience.
We think you need these skills to ace International E-Commerce Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of International E-Commerce Operations Manager. Highlight your eCommerce experience, especially any team management and operational skills that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about eCommerce and how your background makes you a great fit for our team. Don't forget to mention any relevant experience with international markets or platforms like Shopify!
Showcase Your Analytical Skills:Since we value data-driven decision-making, include examples of how you've used performance metrics to improve site operations in your application. This will show us that you can drive results and optimise performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Fanatics
✨Know Your E-Commerce Stuff
Make sure you brush up on your eCommerce knowledge, especially with platforms like Shopify. Be ready to discuss your hands-on experience and how you've optimised site operations in the past. This role is all about driving performance, so have some metrics handy to showcase your success!
✨Show Off Your Leadership Skills
As you'll be leading a team of eCommerce operators, it's crucial to demonstrate your leadership style. Think of examples where you've set clear expectations and fostered a culture of improvement. Share how you’ve handled team challenges and what strategies you used to motivate your team.
✨Understand International Markets
Since this role involves managing multiple international storefronts, make sure you understand the nuances of different markets. Be prepared to discuss how consumer behaviour varies across regions and how you would adapt strategies to meet local needs. This shows you're not just a one-size-fits-all operator!
✨Communicate Clearly and Confidently
You’ll need to translate complex operational issues into simple updates for stakeholders. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where effective communication made a difference in resolving issues or launching products.
