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- Tasks: Manage and process orders, ensuring smooth operations for B2B and B2C channels.
- Company: Join Fanatics Collectibles, a leader in the collectibles industry.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences.
- Qualifications: Experience in order management or logistics; detail-oriented and organised.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Fulfilment & Order Management Associate – Fanatics Collectibles role at Fanatics
Overview
We’re looking for a detail-oriented and proactive Fulfilment & Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience. This is a full-time role, in London, 5 days per week.
Key Responsibilities
- Order Processing: Ensure timely and accurate processing of B2B and B2C orders via our Order Management System, coordinating closely with our 3PL and internal stakeholders.
- SLA & KPI Monitoring: Track and manage performance, ensuring service levels are consistently met for B2C and B2B shipments. Key KPIs include accuracy and on-time dispatch.
- Exception Handling: Monitor system and operational exceptions (e.g. address issues, stock availability, fulfilment delays), proactively flag and resolve with internal and external teams.
- Data Accuracy: Review and validate order data across D365 and WMS platforms to ensure fulfilment alignment and accurate customer shipments.
- Prioritization: Identify and escalate urgent or complex orders to ensure customer expectations are met, including eComm promos, HNW clients, and high-profile retail shipments.
- Returns Support: Liaise with Customer Service and 3PL to ensure timely processing of customer returns and credit issuance.
- Reporting: Assist in preparing daily/weekly order flow and exception dashboards. Support internal audits and performance reviews with relevant data.
- Process Improvement: Contribute ideas and support implementation of process updates that improve accuracy, speed, and system integration across platforms.
What We’re Looking For
- Experience in order management, logistics coordination, or supply chain support—ideally in a fast-paced B2C/B2B environment.
- Strong attention to detail, organized and reliable under pressure.
- Comfortable using multiple systems: experience with OMS, WMS, D365, Excel, and collaboration tools like Trello and Slack a plus.
- Team player who thrives in cross-functional collaboration—especially with fulfilment, customer service, and commercial teams.
- Fluent in English (spoken and written); Italian or German a plus depending on location.
- Customer-first mindset with a bias for action and problem solving.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Technology, Information and Internet
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Fulfilment & Order Management Associate - Fanatics Collectibles employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment & Order Management Associate - Fanatics Collectibles
✨Tip Number 1
Get to know the company inside out! Research Fanatics and their operations, especially in fulfilment and order management. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to order management and logistics. Think about examples from your past experiences that showcase your attention to detail and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Fanatics.
We think you need these skills to ace Fulfilment & Order Management Associate - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fulfilment & Order Management Associate role. Highlight any relevant experience in order management or logistics, and don’t forget to showcase your attention to detail and problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your customer-first mindset and ability to work under pressure.
Showcase Your Tech Skills: Since this role involves using various systems like OMS, WMS, and D365, make sure to mention any experience you have with these tools. If you’re comfortable with Excel and collaboration tools like Trello and Slack, let us know!
Apply Through Our Website: We encourage you to apply through our company website at www.fanaticsinc.com/careers. It’s the best way to ensure your application gets to us directly and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Fanatics
✨Know Your Order Management Systems
Familiarise yourself with the Order Management System (OMS) and Warehouse Management System (WMS) mentioned in the job description. Be ready to discuss your experience with these systems or similar ones, as well as how you’ve used them to ensure accurate order processing.
✨Showcase Your Attention to Detail
Since this role requires a strong attention to detail, prepare examples from your past experiences where your meticulousness made a difference. Whether it was catching an error in an order or ensuring timely dispatch, these stories will highlight your fit for the position.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you’ve had to troubleshoot issues, especially in a fast-paced environment. Discuss how you identified the problem, the steps you took to resolve it, and the outcome. This will show your proactive approach and customer-first mindset.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams, so be ready to talk about your experience collaborating with others. Highlight any tools you’ve used, like Trello or Slack, and how you’ve effectively communicated across departments to achieve common goals.
