Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage e-commerce orders, ensuring timely fulfillment and communication with teams.
- Company: Join Fanatics Collectibles, a leader in the e-commerce space.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that drives customer satisfaction and operational efficiency.
- Qualifications: Experience with e-commerce platforms like Shopify and strong organisational skills.
- Other info: Fast-paced environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
eCommerce Order Management Associate – Fanatics Collectibles
Milton Keynes, Buckinghamshire, United Kingdom and 1 more (On-site)
Job Description
The role focuses on coordinating fulfillment activities, maintaining and analysing fulfilment reports, and supporting the overall efficiency of the UK and European warehouse team. The ideal candidate will have experience with Excel and Shopify, as well as strong organisational and communication skills. This is a full time role, in the designated office 5 days per week.
Key responsibilities
- Oversee and manage the daily flow of orders from multiple e-commerce channels.
- Ensure orders are transmitted through eComm and warehouse systems accurately and within SLA, coordinating between the warehouse, logistics, and eCommerce teams.
- Track orders throughout the fulfillment process, ensuring that orders are shipped on time and tracking information is returned to the Shopify platform
- Address and resolve any order issues, collaborating with relevant teams to ensure accurate fulfillment and delivery to customer.
Customer Support & Communication:
- Serve as point of contact for the customer service team regarding order status, shipping details, product availability, and any issues with orders.
- Proactively communicate with the customers service team regarding delays, product availability, or potential shipping issues, providing clear, accurate and timely updates.
- Track and Coordinate order cancellation needs.
Inventory & Supply Chain Collaboration:
- Work closely with the inventory team to monitor stock levels.
- Flag any inventory discrepancies and work with the team to take corrective action.
System Oversight:
- Utilize and maintain the general fulfillment layer (GFL) to ensure all orders are accurately flowing through the fulfillment process, tracked and updated.
- Utilize the order management system (OMS) for order inquiries and troubleshooting.
- Utilize the Shopify platform for researching order issues and validating accurate flow of order data.
Data Analysis & Reporting:
- Generate ad hoc reports on order volume, fulfillment rates and other key performance metrics.
- Analyze order trends, identify bottlenecks in the order process, and suggest improvements to increase efficiency and customer satisfaction.
Required Skills, Experience and Competencies
- Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or a related field (preferred).
- 2+ years of experience in e-commerce operations, e-commerce order management or logisitics
- Strong proficiency in order management systems (OMS) and e-commerce platforms (Shopify, Magento, etc.).
- Excellent organizational and multitasking skills with a strong attention to detail.
- Effective communication and problem-solving abilities, both written and verbal.
- Ability to work in a fast-paced environment, meeting deadlines and managing priorities.
- Experience with ticketing tools (Jira, Linear, etc.) is a plus.
- Understanding of inventory management and supply chain processes is advantageous.
- Analytical mindset with the ability to generate insights from order data and optimize workflows.
Preferred Skills:
- Knowledge of order fulfillment and shipping methods, including experience working with third-party logistics (3PL) providers.
- Ability to analyze data and generate actionable insights to improve operational efficiency.
- Experience working in a high-volume e-commerce environment or retail industry.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
Job Info
- Posting Date 11/14/2025, 04:28 PM
- Locations 18 Vincent Avenue, Milton Keynes, MIK, MK8 0AW, GB (On-site)
#J-18808-Ljbffr
eCommerce Order Management Associate - Fanatics Collectibles employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Order Management Associate - Fanatics Collectibles
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and logistics space, especially those who work at Fanatics. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your Excel and Shopify skills. We all know that practical knowledge speaks volumes, so be ready to showcase how you can manage orders efficiently.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or resolved order issues in the past. It’ll demonstrate you’re the right fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fanatics team.
We think you need these skills to ace eCommerce Order Management Associate - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Order Management Associate role. Highlight your experience with e-commerce platforms like Shopify and any relevant skills in order management systems. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them! Talk about specific examples where you’ve coordinated fulfillment activities or resolved order issues. This will help us see your problem-solving abilities in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid long paragraphs. We appreciate straightforward communication, especially since this role involves a lot of customer interaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the team at Fanatics Collectibles!
How to prepare for a job interview at Fanatics
✨Know Your E-commerce Basics
Make sure you brush up on your e-commerce knowledge, especially around order management systems like Shopify. Familiarise yourself with how orders flow from the customer to the warehouse and back, as this will be crucial in your role.
✨Show Off Your Excel Skills
Since the job requires strong Excel proficiency, prepare to discuss your experience with data analysis. Bring examples of reports you've generated or how you've used Excel to solve problems in past roles. This will demonstrate your analytical mindset.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating how you've handled order issues or collaborated with teams in the past. Be ready to provide specific examples that showcase your problem-solving abilities and how you keep everyone informed.
✨Demonstrate Organisational Skills
The ability to multitask and stay organised is essential. Think of times when you've managed multiple priorities or tight deadlines. Share these experiences during the interview to highlight your organisational prowess and attention to detail.
