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- Tasks: Manage and optimise eCommerce operations on Topps.com, focusing on product data and order maintenance.
- Company: Fanatics is a leading sports merchandise retailer, passionate about collectibles and fan engagement.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic eCommerce environment.
- Why this job: Join a vibrant team, enhance your skills, and make an impact in the world of collectibles.
- Qualifications: Bachelor’s degree and 1-3 years in eCommerce; familiarity with Shopify is a plus.
- Other info: This entry-level position offers a chance to work cross-functionally and develop valuable industry insights.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the ECommerce Coordinator – Fanatics Collectibles role at Fanatics
Join to apply for the ECommerce Coordinator – Fanatics Collectibles role at Fanatics
Job Description
The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed.
Job Description
The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed.
Responsibilities
- Manage and Create Product Listings: Accurately create and maintain product listings for Topps.com through use of the Product Information Management (PIM) system and eCommerce admin tools (Shopify), ensuring all content is up-to-date and correct. This includes weekend launches throughout the year, coverage is handled on a rotating basis with other team members.
- Daily Quality Assurance: Perform daily quality assurance checks on the website, promptly identifying and correcting any errors or issues to maintain an exceptional customer experience.
- Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
- Site Performance & Customer Behaviour Analysis: Regularly analyse website data, including customer behavior and performance metrics, to identify trends and areas for improvement. Use these insights to optimise site functionality and drive overall business performance.
- Product Knowledge & Assortment Management: Develop a deep understanding of the full product assortment and its key attributes to ensure accurate product descriptions, features, and benefits are reflected on the website.
- Manage Promotions & Discounts: Oversee the creation, implementation, and monitoring of promotional discounts across the site. Ensure that promotions align with business objectives and are accurately reflected on product pages. Review usage to spot potential abuse and make recommendations to the business.
- Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
- Fraud Prevention & Risk Management: Monitor transactions for fraudulent activity, collaborating with the fraud prevention team to implement necessary actions and tools that protect the site and customers.
- Performance Monitoring & Reporting: Track site performance KPIs, such as load times, page views and conversion rates to make informative decisions on key product detail changes.
- Industry Trend Monitoring: Stay up to date with the latest eCommerce and collector trends, including technological advancements, best practices, and competitor activity, to relentlessly enhance the user experience.
Qualifications
- Bachelor’s degree, in Business, Marketing, Computer Science or related fields
- 1-3 year’s experience in eCommerce operations, management or marketing
- Experience with ecommerce platforms and content management systems, preferably Shopify
- Strong understanding of eCommerce performance metrics
- Highly organised with an exceptional attention to detail
- Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
- Resourceful and self-starter with strong problem-solving skills
- Familiarity with tools such as Akeneo, Amplitude and Shopify a plus
- French, German or Italian as a second language a plus
- Customer-focused mindset to drive towards delivering a smooth and seamless shopping experience
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at
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ECommerce Coordinator - Fanatics Collectibles employer: Fanatics
Contact Detail:
Fanatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ECommerce Coordinator - Fanatics Collectibles
✨Tip Number 1
Familiarise yourself with eCommerce platforms, especially Shopify, as this role heavily involves managing product listings on Topps.com. Understanding how to navigate and utilise these tools will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your analytical skills! Being able to interpret website data and customer behaviour is crucial for this position. Consider preparing examples of how you've used data to drive decisions in past roles.
✨Tip Number 3
Showcase your problem-solving abilities by preparing to discuss specific challenges you've faced in eCommerce operations. Highlight how you identified issues and implemented solutions, as this will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your knowledge of current eCommerce trends and best practices. Being able to discuss recent developments in the industry will show your passion and commitment to staying ahead in the field.
We think you need these skills to ace ECommerce Coordinator - Fanatics Collectibles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce operations, particularly with platforms like Shopify. Emphasise any specific achievements or projects that demonstrate your ability to manage product listings and optimise online sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and detail how your skills align with the responsibilities of the ECommerce Coordinator role. Mention your familiarity with product data management and your problem-solving abilities.
Showcase Analytical Skills: Since the role involves analysing website data and performance metrics, include examples of how you've used data to drive decisions in previous roles. This could be through improving product listings or enhancing customer experiences.
Highlight Cross-Functional Collaboration: Demonstrate your ability to work with diverse teams by providing examples of past collaborations. Mention any experience you have in working with logistics, customer service, or project management teams to ensure smooth operations.
How to prepare for a job interview at Fanatics
✨Know Your eCommerce Metrics
Familiarise yourself with key eCommerce performance metrics such as conversion rates, page views, and load times. Be prepared to discuss how these metrics can impact the overall customer experience and business performance.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved operational issues in previous roles. Highlight your resourcefulness and ability to troubleshoot effectively, as this is crucial for the eCommerce Coordinator position.
✨Demonstrate Attention to Detail
Since the role involves managing product listings and ensuring accuracy, be ready to discuss your methods for maintaining high standards of quality assurance. Mention any tools or processes you use to double-check your work.
✨Understand Cross-Functional Collaboration
Be prepared to talk about your experience working with different teams, such as logistics, customer service, and project management. Emphasise your ability to communicate effectively and ensure smooth operations across departments.
