At a Glance
- Tasks: Manage sales orders, product data, and coordinate across teams for smooth operations.
- Company: Join Fanatics, a leading global digital sports platform igniting fan passions.
- Benefits: Competitive salary, flexible work options, and opportunities for growth in a dynamic environment.
- Other info: Fast-paced role with excellent career development opportunities in the sports industry.
- Why this job: Be part of a team reimagining the collectibles experience for millions of sports fans.
- Qualifications: Detail-oriented with strong organisational skills and experience in data management.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world‑class investors, operators, and sports & entertainment partners, we are building the global leader in next‑generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Fanatics Collectibles is seeking a Commercial Operations Analyst, plays a critical role in enabling smooth and scalable commercial operations across retail, hobby, and data‑driven sales channels in EMEA. This role owns the execution of end‑to‑end order workflows, product and pricing governance, and system/data integrity across key platforms (D365, FC Pro, TM1). Acting as a central point of coordination between Sales, Finance, Logistics, and external partners, the role ensures operational accuracy, timely execution, and alignment across all commercial activities. The position requires a highly organised, detail‑oriented individual who can manage multiple workflows simultaneously in a fast‑paced, deadline‑driven environment, while maintaining strong data accuracy and stakeholder communication.
Key Responsibilities
- Sales Order Creation & Revenue Execution
- Create, validate, and process sales orders across retail, hobby, and international channels (D365 / FC Pro)
- Manage complex order types including intercompany flows, manual orders, and pre-payment invoicing
- Own order accuracy, including pricing, allocation splits, and customer terms
- Issue order confirmations, dispatch documentation, and outbound communications
- Monitor order lifecycle and proactively flag risks (e.g. payment issues, delays, discrepancies)
- Product, Pricing & Launch Governance
- Own product data accuracy across systems, including item card updates and maintenance (D365)
- Support new product launches, including launch calendar coordination and readiness checks
- Complete NLFs / NTAs and manage retailer and wholesale product setup requirements
- Ensure alignment of pricing, promotions, and commercial inputs across all systems and markets
- Customer, Vendor & Contract Administration
- Maintain Master Customer Register including terms, contracts, and status tracking
- Create and update customer and vendor records (D365)
- Ensure all commercial terms and documentation are accurate and up to date
- Support onboarding of new customers and partners
- Manage ongoing operational queries and customer change requests
- Order Management, Risk & Revenue Control
- Oversee order readiness ahead of key milestones (e.g. Street Dates, launches)
- Monitor payment status, credit risk, and open debt, escalating where required
- Support collection close‑out processes and ensure clean revenue recognition
- Maintain strong control of order data integrity and audit readiness
- Cross‑Functional Delivery & Logistics Coordination
- Act as a central coordination point across Sales, Finance, Logistics, and Marketing
- Support inbound and outbound logistics, delivery tracking, and returns management
- Monitor stock levels and coordinate transfers to support fulfilment
- Ensure timely and accurate execution across all operational touchpoints
- Data, Reporting & Process Improvement
- Maintain high data accuracy across D365, FC Pro, TM1, and offline trackers
- Support reporting, data collection and performance tracking
- Identify recurring issues and contribute to process improvements
- Drive continuous improvement in workflows, system alignment, and operational efficiency
Key Behaviours & Competencies
- Strong task execution, ownership, and follow‑through.
- Clear and confident communicator across multiple stakeholder groups.
- Comfortable managing high‑volume workloads and multiple concurrent deadlines.
- High attention to detail and accuracy in both operational and data‑driven tasks.
- Ability to balance rapid short‑term response with structured long‑term planning.
- Confident navigating between multiple systems (D365, FC Pro, TM1, offline tools).
- Analytical mindset with a focus on data quality, system alignment, and operational efficiency.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Commercial Operations Analyst EMEA employer: Fanatics
Fanatics is an exceptional employer, offering a dynamic work environment that thrives on innovation and collaboration within the sports collectibles industry. Employees benefit from a culture that prioritises professional growth, with ample opportunities for development and advancement, all while being part of a passionate team dedicated to enhancing the fan experience globally. Located in a vibrant area, the company provides unique advantages such as access to major sports events and a network of industry leaders, making it an ideal place for those looking to make a meaningful impact in the world of sports.
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We think this is how you could land Commercial Operations Analyst EMEA
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We think you need these skills to ace Commercial Operations Analyst EMEA
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Fanatics, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Fanatics
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Fanatics’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
