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- Tasks: Manage operations for Fanatics Betting & Gaming Sportsbook, ensuring a top-notch betting experience.
- Company: Join Fanatics, a leader in sports merchandise and gaming, dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for travel and team events.
- Why this job: Kickstart your career in sports trading while working in a dynamic, team-oriented environment.
- Qualifications: No prior trading experience needed; just bring your passion for sports and attention to detail.
- Other info: This entry-level role requires early shifts and a commitment to customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
As a Trading Operations Associate, you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience.
The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.
This is a hybrid position, based out of our Leeds or Dublin office. The shift for this role is 5:30AM – 1:30PM UK time.
Responsibilities
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Reaction and management of internal and 3rd Party incident for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
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Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate
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Maintain a ‘Customer First’ continuous improvement mindset.
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Collaborating internally and externally to improve the Sportsbook product.
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Ensuring strong 3rd Party relationships as part of this.
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Accurate and timely Settlement of markets across the Sportsbook.
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Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimised each day.
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Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
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In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial. The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar
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Entry Level Position
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Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
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Excellent time management, good attention to detail and the ability to prioritise effectively.
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Competitive and highly motivated with a ‘can do’ attitude. Ability to use own initiative.
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Excellent communications skills and an outgoing personality.
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Able to operate effectively within a team and as an individual.
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Consistently Excellent under pressure and able to work to tight deadlines.
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Good organisational skills.
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Open to regular travel to events and other Fanatics offices for various offsite and team meetings
Trading Operations Associate employer: Fanatics, Inc.
Contact Detail:
Fanatics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trading Operations Associate
✨Tip Number 1
Familiarize yourself with the sports betting industry and current trends. Understanding what sports fans are looking for in a betting experience will help you stand out during discussions.
✨Tip Number 2
Highlight your ability to work under pressure by sharing specific examples from past experiences. This role requires excellent time management and the ability to prioritize tasks effectively.
✨Tip Number 3
Demonstrate your team-first mentality by discussing any collaborative projects you've been part of. Show how you can work cross-functionally and contribute to a positive team environment.
✨Tip Number 4
Be prepared to discuss your passion for sports and how it drives your interest in this role. A genuine enthusiasm for the industry can make a significant difference in your application.
We think you need these skills to ace Trading Operations Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trading Operations Associate position. Highlight key responsibilities and required skills, such as attention to detail and the ability to work under pressure, and think about how your experiences align with these.
Tailor Your CV: Customize your CV to reflect relevant experiences that demonstrate your passion for sports and your ability to manage operations effectively. Include any customer service or team collaboration experiences that showcase your 'Customer First' mindset.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the sports industry. Mention specific examples of how you have demonstrated strong communication skills, time management, and a proactive approach in previous roles.
Highlight Relevant Skills: In your application, emphasize skills that are crucial for this position, such as excellent organizational abilities, a competitive spirit, and the capacity to work well under tight deadlines. Use concrete examples to illustrate these skills.
How to prepare for a job interview at Fanatics, Inc.
✨Show Your Passion for Sports
Make sure to express your genuine interest in sports during the interview. Share any personal experiences or insights that demonstrate your understanding of what sports fans want and how you can contribute to enhancing their experience.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a significant impact. This could be in previous jobs, school projects, or even personal endeavors.
✨Demonstrate Your Teamwork Skills
Be ready to discuss instances where you've successfully collaborated with others. Emphasize your team-first mentality and willingness to support cross-functional teams, as this is crucial for the role.
✨Prepare for Pressure Scenarios
Think of situations where you had to work under pressure and how you managed to stay organized and meet deadlines. Sharing these experiences will show that you can thrive in a fast-paced environment like the one at Fanatics.
