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- Tasks: Manage day-to-day operations of prediction markets and ensure smooth customer experiences.
- Company: Join Fanatics, a leading global digital sports platform revolutionising fan engagement.
- Benefits: Flexible working hours, hybrid role, and opportunities for professional growth.
- Why this job: Be part of an innovative team shaping the future of prediction markets.
- Qualifications: Interest in prediction markets and strong attention to detail required.
- Other info: Dynamic environment with a focus on collaboration and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow - from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We are looking for the right people to help us build the future of prediction markets.
As a Trading Operations Associate, you will be responsible for the day-to-day operational management of the pre-live and live Prediction Markets product. This includes supporting markets from creation through settlement and helping to ensure the product runs smoothly and accurately for customers. You will work closely with Customer Operations, Product, Content, and other internal teams, dealing with incidents as they arise and contributing to improvements that help deliver a consistently best-in-class customer experience. The role is a hybrid position, based in Leeds or London, involving flexible working hours, including evenings, weekends, and public holidays, to support a busy sporting and events calendar.
Key Responsibilities- Support the creation, monitoring, and settlement of prediction markets.
- Manage internal and third-party operational incidents, working with customer-facing teams to resolve issues quickly and minimise customer impact.
- Monitor customer-facing markets, ensuring information, outcomes, and settlement are accurate and clearly presented.
- Support Customer Operations with market-related queries and issue resolution.
- Work with internal teams and third parties to improve processes, tools, and operational workflows.
- Support daily market setup and live readiness, working with Trading and Product teams to ensure markets are available and operating as expected.
- Support operational performance reporting and analysis linked to customer experience.
- Identify issues and opportunities for improvement, taking ownership of practical solutions.
- Take on additional operational tasks as required as the product and team evolve.
- Knowledge of or experience with cryptocurrency, blockchain or prediction markets is preferred.
- A genuine interest in prediction markets is essential, whether through direct experience or a strong desire to build expertise in this space.
- Understanding of sports trading operations or prior trading experience is preferred.
- Exceptional attention to detail, with the ability to maintain accuracy and sound judgment in a fast-paced, high-pressure environment.
- Proactive self-starter who communicates clearly, raises issues early, asks thoughtful questions, and drives solutions independently.
- Collaborative team player who partners effectively across Customer Operations, Product, and Trading teams.
- Highly organized and reliable, with strong time management skills and a customer-first mindset, understanding how operational accuracy directly impacts the end-user experience.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.
Senior Trading Operations Associate - Fanatics Markets employer: Fanatics, Inc.
Contact Detail:
Fanatics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trading Operations Associate - Fanatics Markets
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Fanatics. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on prediction markets, cryptocurrency, and sports trading. Show us you're genuinely interested and ready to dive into the role.
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love proactive self-starters! Think of examples where you've tackled issues head-on and how you can bring that mindset to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Fanatics family.
We think you need these skills to ace Senior Trading Operations Associate - Fanatics Markets
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Trading Operations Associate role. Highlight any relevant experience in trading operations, customer service, or prediction markets to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for prediction markets and how your background makes you a great fit for our team. Be genuine and let us know why you want to join Fanatics Markets.
Showcase Your Attention to Detail: In a fast-paced environment like ours, attention to detail is key. Use specific examples in your application to demonstrate how you've maintained accuracy in previous roles, especially under pressure.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Fanatics, Inc.
✨Know Your Markets
Familiarise yourself with prediction markets, cryptocurrency, and sports trading operations. Being able to discuss current trends or recent events in these areas will show your genuine interest and expertise, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled operational incidents or resolved customer issues in the past. Highlight your proactive approach and ability to work collaboratively with different teams to drive solutions.
✨Demonstrate Attention to Detail
Since accuracy is key in this role, be ready to discuss how you ensure precision in your work. You might want to share specific instances where your attention to detail made a significant impact on customer experience or operational efficiency.
✨Ask Thoughtful Questions
Prepare insightful questions about the company's future plans, team dynamics, or the tools they use. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.