Fanatics Commerce is seeking a Director of Fan Services to lead the customer service organization across first and second line teams. You will own the budget, headcount planning, and vendor relationships, partnering with global teams to deliver fan-focused service and performance improvements.
You will drive metrics, manage remote/hybrid teams, and apply AI-enabled insights to improve customer experiences while maintaining compliance and delivering strategic outcomes for Fanatics and its
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Director, Fan Services & Customer Experience in Manchester employer: Fanatics, Inc.
Fanatics is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a high-performing team environment. With a focus on professional growth and development, the Global VAT & Tax Manager role provides unique opportunities to lead multi-jurisdiction VAT compliance while enjoying the flexibility of hybrid working in Manchester. Employees benefit from collaboration across diverse teams, ensuring a rewarding experience that drives both personal and organisational success.
