At a Glance
- Tasks: Manage and optimise eCommerce operations on Topps.com, ensuring product data is accurate.
- Company: Join the Fanatics Collectibles team in a dynamic eCommerce environment.
- Benefits: Competitive salary of £50,458, with opportunities for growth and development.
- Other info: Work in a fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be part of an exciting team that enhances the online shopping experience for collectors.
- Qualifications: Bachelor's degree and 1-3 years' experience in eCommerce operations required.
The predicted salary is between 50458 - 50458 £ per year.
The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed. This is a full-time role, in the designated office 5 days per week.
Responsibilities
- Manage and Create Product Listings: Accurately create and maintain product listings for Topps.com through use of the Product Information Management (PIM) system and eCommerce admin tools (Shopify), ensuring all content is up-to-date and correct. This includes weekend launches throughout the year, coverage is handled on a rotating basis with other team members.
- Daily Quality Assurance: Perform daily quality assurance checks on the website, promptly identifying and correcting any errors or issues to maintain an exceptional customer experience.
- Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
- Site Performance & Customer Behaviour Analysis: Regularly analyse website data, including customer behavior and performance metrics, to identify trends and areas for improvement. Use these insights to optimise site functionality and drive overall business performance.
- Product Knowledge & Assortment Management: Develop a deep understanding of the full product assortment and its key attributes to ensure accurate product descriptions, features, and benefits are reflected on the website.
- Manage Promotions & Discounts: Oversee the creation, implementation, and monitoring of promotional discounts across the site. Ensure that promotions align with business objectives and are accurately reflected on product pages. Review usage to spot potential abuse and make recommendations to the business.
- Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
- Fraud Prevention & Risk Management: Monitor transactions for fraudulent activity, collaborating with the fraud prevention team to implement necessary actions and tools that protect the site and customers.
- Performance Monitoring & Reporting: Track site performance KPIs, such as load times, page views and conversion rates to make informative decisions on key product detail changes.
- Industry Trend Monitoring: Stay up to date with the latest eCommerce and collector trends, including technological advancements, best practices, and competitor activity, to relentlessly enhance the user experience.
Qualifications
- Bachelor's degree, in Business, Marketing, Computer Science or related fields
- 1-3 years' experience in eCommerce operations, management or marketing
- Experience with ecommerce platforms and content management systems, preferably Shopify
- Strong understanding of eCommerce performance metrics
- Highly organised with an exceptional attention to detail
- Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
- Resourceful and self-starter with strong problem-solving skills
- Familiarity with tools such as Akeneo, Amplitude and Shopify a plus
- French, German or Italian as a second language a plus
- Customer-focused mindset to drive towards delivering a smooth and seamless shopping experience
E-Commerce Operations Coordinator in City of Westminster employer: Fanatics Inc
At Fanatics Collectibles, we pride ourselves on fostering a dynamic and inclusive work environment in the heart of London. As an E-Commerce Operations Coordinator, you'll benefit from a collaborative culture that encourages professional growth and innovation, alongside competitive compensation and comprehensive benefits. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences while working with cutting-edge eCommerce technologies.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Coordinator in City of Westminster
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Fanatics Inc are looking for when hiring for a E-Commerce Operations Coordinator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Fanatics Inc for the E-Commerce Operations Coordinator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Fanatics Inc as a E-Commerce Operations Coordinator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Fanatics Inc’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Operations Coordinator.
We think you need these skills to ace E-Commerce Operations Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Fanatics Inc, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Fanatics Inc's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Fanatics Inc. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Fanatics Inc
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Fanatics Inc uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Fanatics Inc. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
