At a Glance
- Tasks: Lead a dynamic retail team to create unforgettable fan experiences on game days.
- Company: Join Fanatics, the global leader in licensed sports merchandise.
- Benefits: Enjoy competitive pay, growth opportunities, and a vibrant work culture.
- Other info: Work on-site in Twickenham and embrace a fast-paced, collaborative environment.
- Why this job: Be part of a passionate team that celebrates sports and fans every day.
- Qualifications: Retail supervisory experience and a flair for customer engagement required.
The predicted salary is between 24750 - 30250 £ per year.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front line selling and delivering world-class in-store fan experiences.
ROLE OVERVIEW
The Retail Supervisor plays a critical role in the store and/or venue, partnering with the Management Team to create the ultimate game day and shopping experience for fans by leading the front line selling effort. This position drives results through effective communication, team building, and consistent execution of sales and operations plans across a rotating schedule that includes days, nights, and weekends. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Team & Leadership Impact (Build Championship Teams)
- Communicate clear expectations for assignments and projects to employees under your supervision, ensuring alignment on priorities and accountabilities.
- Provide training and onboarding assistance to new employees, building a capable and confident store team.
- Deliver timely, constructive feedback to associates based on observed job performance, fan comments, and knowledge of the work environment.
- Fan & Customer Impact (Obsessed with Fans)
- Lead customer engagement on the floor, modelling and coaching world-class service behaviours that turn every interaction into a memorable fan experience.
- Train store team members to deliver consistent, fan-first service standards that meet and exceed customer expectations.
- Respond to fan needs and feedback with a positive, enthusiastic attitude, ensuring every visit reflects the Fanatics standard of excellence.
- Support an inclusive store environment that celebrates diversity and makes every fan feel welcomed and valued.
- Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Utilise business metrics — including revenue targets, per cap, and UPT — to make informed, data-driven decisions that improve store performance.
- Identify opportunities to refine sales and operations plans, bringing fresh thinking to day-to-day challenges on the shop floor.
- Maintain stockroom organisation and back of house efficiency, continuously seeking smarter ways to manage flow and reduce friction.
- Demonstrate hunger for development by staying current on retail trends, including high-fashion merchandising practices, and bringing relevant insights back to the team.
- Ownership & Execution (Determined & Relentless Mindset)
- Responsible for the day-to-day running of the store, owning operational standards and ensuring smooth execution across all functions.
- Achieve or exceed store financial targets, delivering on retail sales and profit in line with agreed KPIs.
- Execute sales and operations plans with discipline and urgency, holding yourself and the team accountable to deadlines and timescales.
- Support management with any other reasonable duties and responsibilities as required, stepping up with a relentless can-do mindset.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes.
- Use data and digital tools to inform decisions and enhance performance.
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
- Contribute to a culture of innovation and continuous improvement.
CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications:
- Proven experience at supervisor level, senior retail assistant, or above within a high-street retailer or comparable fast-paced retail environment.
- High-fashion background with demonstrated merchandising experience and a strong commercial eye.
- Track record of delivering customer-focused KPIs, with a clear understanding of how service quality drives financial results.
- Working knowledge of profit and loss principles and the ability to utilise business metrics — including revenue targets, per cap, and UPT — in day-to-day decision making.
- Strong communication skills with the ability to set clear expectations, provide meaningful feedback, and motivate a diverse team.
- Highly organised with the ability to manage multiple priorities and consistently deliver to agreed timescales.
- Enthusiastic, positive, and committed team player with a genuine hunger for personal and professional development.
WORK LOCATION
Your work location will be onsite in Twickenham Store.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Retail Supervisor (Twickenham Store) employer: Fanatics Commerce
Fanatics is an exceptional employer, offering a dynamic work environment where innovation meets passion for sports. With a commitment to employee growth and development, we provide ample opportunities for career advancement within our global digital sports platform. Our collaborative culture fosters creativity and teamwork, making it an exciting place to contribute to the future of collectibles and engage with millions of sports fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (Twickenham Store)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fanatics Commerce, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fanatics Commerce!
We think you need these skills to ace Retail Supervisor (Twickenham Store)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fanatics Commerce, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fanatics Commerce and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fanatics Commerce that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fanatics Commerce
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
