Fanatics Commerce is seeking a Director, Fan Services to lead the Fan Services organization across first and second line teams, owning budget, headcount planning, and vendor relationships in partnership with global teams. The role requires strategic leadership, data-driven decision making, and the ability to drive performance across on-premises, hybrid, and remote staff.
You will deliver KPIs, manage BPO partnerships, and align technology, processes, and people to improve fan experiences while
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Director, Fan Services: Global Fan Experience & CX Leader in Manchester employer: Fanatics Commerce
Fanatics Commerce is an excellent employer for those passionate about sports and retail, offering a dynamic work environment where employees can thrive during high-energy game days. With a strong focus on employee growth, you will have opportunities to enhance your product knowledge and customer service skills while being part of a supportive team that values exceptional service and brand representation. Located in a vibrant area, the company fosters a culture of enthusiasm and teamwork, making it a rewarding place to work for anyone looking to make a meaningful impact in the retail space.
