At a Glance
- Tasks: Engage with fans, drive sales, and create unforgettable shopping experiences at our Richmond store.
- Company: Join Fanatics Commerce, the global leader in licensed sports merchandise.
- Benefits: Flexible casual hours, dynamic work environment, and opportunities for growth.
- Other info: Work in a fast-paced, exciting atmosphere during game days and events.
- Why this job: Be part of a passionate team that connects fans with their favourite sports gear.
- Qualifications: Retail experience preferred; strong communication skills and a love for sports are essential.
The predicted salary is between 10.8 - 13.2 £ per hour.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide.
With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
ROLE OVERVIEW
The Casual Retail Assistant is responsible for conducting front-line selling efforts, driving sales revenue, and creating memorable shopping experiences for members and supporters at elite sporting precincts.
Working on a casual schedule that includes days, nights, weekends, and Game Days, this role demands professionalism, strong communication, and a genuine passion for Australian elite sports.
The Casual Retail Assistant (Supporter Experience Officer) delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Team & Leadership Impact (Build Championship Teams)
- Collaborate with fellow retail team members to maintain a cohesive, high-performing store environment during high-traffic game days and events.
- Support management directives and contribute to a winning team culture by taking ownership of assigned tasks and stepping in where needed.
- Communicate openly with peers and supervisors to share product knowledge, surface customer feedback, and help solve floor-level challenges.
- Fan & Customer Impact (Obsessed with Fans)
- Greet members, fans, and customers warmly, asking thoughtful questions to understand their needs and make their shopping experience enjoyable and memorable.
- Provide tailored product recommendations based on observations and conversations, helping fans connect with Team and League merchandise that resonates with them.
- Execute a seamless brand connection by upholding the highest standards of customer service so that both the Fanatics brand and the relevant Team or League are always positively represented.
- Seek opportunities to improve average transaction value by identifying upsell and add-on moments that genuinely enhance the customer experience.
- Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Demonstrate curiosity and adaptability when navigating the fast-paced, ever-changing demands of a retail environment within an elite sporting precinct.
- Identify and act on opportunities to improve floor layouts, stockroom organisation, and transaction flow to reduce friction for fans.
- Proactively build and deepen product knowledge of Team and League inventory to provide informed, confident recommendations that elevate the fan experience.
- Overcome obstacles and unexpected challenges with a positive, can-do attitude, finding practical solutions without disrupting the customer experience.
- Ownership & Execution (Determined & Relentless Mindset)
- Process sales transactions accurately and efficiently via the Fanatics Point of Sale (POS) system, maintaining pace during peak periods such as game days.
- Maintain impeccable sales floor and stockroom standards, including housekeeping, cleanliness, and stock organisation, with a strong eye for detail.
- Strive to meet and exceed individual and team sales targets by staying focused, energised, and engaged across every shift.
- Perform additional responsibilities as directed by the management team, demonstrating reliability and a willingness to contribute wherever the business needs support.
AI & DIGITAL CAPABILITY We are building a future-ready organization. This role is expected to: • Apply AI and technology to improve efficiency, quality, and outcomes
- Use data and digital tools to inform decisions and enhance performance
- Demonstrate curiosity and adaptability in adopting new technologies and ways of working
- Contribute to a culture of innovation and continuous improvement
- CAPABILITIES & EXPERIENCE YOU BRING
Required Qualifications
- Previous experience in a retail or sales environment is preferred, with a demonstrated ability to engage customers and drive revenue in a fast-paced setting.
- Availability to work a casual schedule including days, nights, weekends, and extended hours on game days and during events.
- Proven ability to work both independently and as part of a team while servicing a diverse fan base with professionalism and enthusiasm.
- Strong verbal communication skills, with the ability to build rapport quickly and make genuine connections with members, fans, and customers.
- High standards of organisation, cleanliness, and attention to detail to maintain sales floor and stockroom presentation at all times.
- A fun, professional demeanour and a proven ability to maintain a positive, can-do attitude when overcoming obstacles in a busy environment.
- A genuine interest in AFL and the broader Australian elite sports landscape, with the motivation to build deep product knowledge of Team and League inventory.
- WORK LOCATION
On-site: Your work location will be onsite in the Richmond Store.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.
If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US
Fanatics is building a leading global digital sports platform.
We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and i Gaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores.
Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods.
It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www. fanatics. com .
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
- At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
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Casual Sales Assistant (Richmond Store) in Manchester employer: Fanatics Commerce
Fanatics is an exceptional employer, offering a dynamic work environment where innovation meets passion for sports. With a commitment to employee growth and development, we provide ample opportunities for career advancement within our global digital sports platform. Our collaborative culture fosters creativity and teamwork, making it an exciting place to contribute to the future of collectibles and engage with millions of sports fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Sales Assistant (Richmond Store) in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Fanatics Commerce, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Casual Sales Assistant (Richmond Store) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Fanatics Commerce that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Fanatics Commerce will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Fanatics Commerce and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Fanatics Commerce
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Fanatics Commerce, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Fanatics Commerce!
