At a Glance
- Tasks: Lead a dynamic retail team to create unforgettable game day experiences for fans.
- Company: Join Fanatics Commerce, the global leader in licensed sports merchandise.
- Benefits: Enjoy competitive pay, growth opportunities, and a vibrant team culture.
- Other info: Work on-site in Leeds and embrace a fast-paced, collaborative environment.
- Why this job: Be part of a passionate team that celebrates sports and engages with fans worldwide.
- Qualifications: Retail supervisory experience and a flair for customer engagement are essential.
The predicted salary is between 22050 - 26950 £ per year.
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
The Retail Supervisor plays a critical role in the store and/or venue, assisting the Management Team with creating the ultimate game day and shopping experience for fans by leading the front-line selling effort. The Retail Supervisor drives results through effective communication, team building, and execution of sales and operations plans — utilizing business metrics including revenue targets, per cap, and UPT to inform decision making.
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
- Team & Leadership Impact (Build Championship Teams): Partner with the Management Team on daily store operations, ensuring seamless coordination across selling, back of house, and customer service functions. Communicate expectations clearly for assignments and projects to all employees under your supervision, ensuring alignment and accountability. Provide onboarding support and ongoing training to new and existing associates, building a high-performing, fan-first team culture. Deliver timely, constructive feedback to associates based on observed performance, fan feedback, and knowledge of the work environment.
- Fan & Customer Impact (Obsessed with Fans): Lead customer engagement on the floor, modeling and coaching world-class service standards that create memorable game day and shopping experiences. Train the store team to consistently deliver fan-first interactions that reflect the passion and energy of the Fanatics brand. Use fan feedback and floor observations to continuously raise the bar on service quality and associate performance. Champion a store environment where every fan feels welcomed, valued, and served with enthusiasm.
- Innovation & Problem Solving (Limitless Entrepreneurial Spirit): Utilize business metrics - including revenue targets, per cap, and UPT - to identify opportunities and make informed, data-driven decisions on the selling floor. Identify process improvements in stockroom organization and back of house operations to drive efficiency and readiness. Contribute fresh ideas and solutions to support the Management Team in evolving the in-store fan experience. Embrace new tools, technologies, and ways of working that improve store performance and team productivity.
- Ownership & Execution (Determined & Relentless Mindset): Take ownership of the day-to-day running of the store, ensuring operational standards are met consistently and with urgency. Drive sales results by executing sales and operations plans with precision, meeting or exceeding store financial targets including retail sales and profit. Maintain stockroom organization and support back of house operations to ensure product availability and a seamless front-of-house experience. Deliver against timelines and commitments with a determined, results-oriented mindset even in high-pressure, game day environments.
AI & DIGITAL CAPABILITY: We are building a future-ready organization. This role is expected to apply AI and technology to improve efficiency, quality, and outcomes; use data and digital tools to inform decisions and enhance performance; demonstrate curiosity and adaptability in adopting new technologies and ways of working; and contribute to a culture of innovation and continuous improvement.
CAPABILITIES & EXPERIENCE YOU BRING: Required Qualifications: Proven experience at supervisor level, senior retail assistant, or above within a high-street or comparable retail environment. High fashion background with merchandising experience, with a strong eye for presentation and product placement. Demonstrated experience delivering against customer-focused KPIs in a fast-paced retail or venue setting. Working understanding of profit and loss, with the ability to utilize business metrics to influence decisions on the floor. Strong communication skills with the ability to set clear expectations, provide meaningful feedback, and motivate a team. Highly organized with the ability to manage competing priorities, deliver to timescales, and maintain operational standards. Enthusiastic, positive, and committed team player with a genuine hunger for personal and professional development.
WORK LOCATION: On-site: Your work location will be onsite in Trinity Leeds. At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US: Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
ABOUT THE TEAM: Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally.
Retail Supervisor (Leeds United) employer: Fanatics Commerce
Fanatics is an exceptional employer, offering a dynamic work environment where innovation meets passion for sports. With a commitment to employee growth and development, we provide ample opportunities for career advancement within our global digital sports platform. Our collaborative culture fosters creativity and teamwork, making it an exciting place to contribute to the future of collectibles and engage with millions of sports fans worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (Leeds United)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fanatics Commerce, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fanatics Commerce!
We think you need these skills to ace Retail Supervisor (Leeds United)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fanatics Commerce, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fanatics Commerce and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fanatics Commerce that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fanatics Commerce
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
