At a Glance
- Tasks: Manage high-priority customer issues and provide guidance to fellow advisors.
- Company: Join FANATICS COLLECTIBLES, a leader in the trading cards and collectibles industry.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and independence.
- Why this job: Make a real difference in customer experiences while working with passionate collectors.
- Qualifications: 3+ years in customer support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
FANATICS COLLECTIBLES is looking for Senior Customer Support Associates to manage high-priority customer issues from internal teams and social media.
The role requires at least 3 years of customer support experience, particularly in fast-paced environments.
You will operate remotely in US hours, ensuring top-notch service and effective resolution of issues.
You will assist other advisors and provide guidance while managing escalations.
Strong communication skills and a deep understanding of the trading cards and collectibles industry are key for this position, along with the ability to work independently and manage multiple tools and platforms.
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We think you need these skills to ace Senior Escalations Specialist — Remote VIP & Social Support
Communication Skills
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Project Management
Customer Service
