Fanatics Commerce is seeking a Director, Fan Services to lead the global customer service organization, owning budget, headcount planning, and vendor relationships, working with cross-functional teams to deliver fan-centric excellence.
You will drive operational data, KPIs, and strategic initiatives across on-site, hybrid, and remote teams, leveraging AI-enabled insights and advanced analytics to enhance fan experiences and regulatory compliance.
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Head of Fan Services & Customer Experience in Manchester employer: Fanatics Collectibles
Fanatics is an exceptional employer, offering a dynamic work environment where creativity and passion for sports converge. As a Senior Retoucher, you'll be part of a collaborative team dedicated to delivering high-quality collectibles, with ample opportunities for professional growth and development. Located in a vibrant industry hub, Fanatics fosters a culture of innovation and excellence, ensuring that employees are not only valued but also empowered to make a meaningful impact in the world of sports.
