At a Glance
- Tasks: Lead international fulfilment operations and drive strategic improvements across D2C and B2B channels.
- Company: Join Fanatics, a global leader in digital sports, igniting fan passions worldwide.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a passionate team dedicated to enhancing the fan experience globally.
- Why this job: Make a real impact in the fast-paced world of sports collectibles and fulfilment.
- Qualifications: 6+ years in fulfilment or supply chain, with strong leadership and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Overview
The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization. The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.
Key Responsibilities
- Strategic Fulfillment Leadership
- Own fulfillment performance across all EMEA warehouse operations
- Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy
- Lead capacity planning, peak readiness strategy, and network scalability initiatives
- Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer
- KPI Ownership & Performance Management
- Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)
- Drive data-led decision making and implement corrective action plans when performance gaps arise
- Lead monthly business reviews with warehouse teams and 3PL partners
- Translate operational metrics into executive-ready reporting
- Team Leadership & Development
- Lead, coach, and develop Fulfillment Managers and operational teams
- Drive engagement initiatives to improve team eNPS and retention
- Foster a culture of accountability, ownership, and continuous improvement
- Operational Excellence & Process Optimization
- Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience
- Standardize SOPs across sites to ensure scalable and repeatable processes
- Lead continuous improvement initiatives using Lean principles and data insights.
- Inventory & Returns Governance
- Ensure accurate inventory management with real-time visibility and strong controls
- Oversee cycle count programs and annual stock audits
- Optimize returns processes to balance operational efficiency with customer satisfaction
- Cross-Functional & Commercial Alignment
- Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities
- Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans
- Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)
What We’re Looking For
- 6+ years experience in fulfillment, warehouse management, or supply chain operations
- Proven experience managing multi-site or 3PL warehouse environments
- Strong analytical capability with advanced Excel and WMS expertise
- Demonstrated success improving KPIs and reducing operational costs
- Experience leading leaders (not just individual contributors)
- Ability to operate both strategically and hands-on when required
- Comfortable presenting operational performance at senior leadership level
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers. By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Senior Manager, International Fulfilment in London employer: FANATICS COLLECTIBLES
At Fanatics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our robust training programmes and leadership development initiatives, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant environment, our team enjoys unique advantages such as access to a global network of sports partners and the chance to be at the forefront of the evolving collectibles market.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, International Fulfilment in London
✨Get Involved in Industry Events
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Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at FANATICS COLLECTIBLES!
✨Showcase Your Skills with a Portfolio
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✨Apply Directly Through Our Website
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We think you need these skills to ace Senior Manager, International Fulfilment in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to FANATICS COLLECTIBLES:This is your chance to really connect with the team at FANATICS COLLECTIBLES. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with FANATICS COLLECTIBLES.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show FANATICS COLLECTIBLES that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at FANATICS COLLECTIBLES. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
