At a Glance
- Tasks: Manage and streamline order processing for a global sports platform.
- Company: Join Fanatics, a leader in digital sports and collectibles.
- Benefits: Competitive pay, dynamic work environment, and growth opportunities.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a team transforming the fan experience in sports.
- Qualifications: Experience in order management and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
We’re looking for a detail-oriented and proactive Order Management Associate to support our growing international operations. This role plays a critical part in ensuring smooth and accurate order flow across both B2B and B2C channels, working closely with our 3PL partner, internal systems, and cross-functional teams. You’ll be responsible for monitoring daily order execution, troubleshooting exceptions, and helping us deliver a best-in-class customer experience.
Responsibilities
- Ensure timely and accurate processing of B2B and B2C orders via the Order Management System, coordinating closely with 3PL partners and internal stakeholders.
- Monitor and resolve system and operational exceptions (e.g. address issues, stock availability, fulfilment delays) in collaboration with internal and external teams.
- Review and validate order data across D365, Trello, and WMS platforms to ensure fulfilment alignment and accurate customer shipments.
- Identify, prioritize, and escalate urgent or complex orders (e.g. eCommerce promotions, high-net-worth clients, high-profile retail shipments).
- Coordinate inventory availability and allocations with the Fulfilment & Returns Manager and 3PL against open orders.
- Support returns processing by liaising with Customer Service and 3PL to ensure timely returns handling and credit issuance.
- Assist in preparing daily/weekly reporting on order flow and exceptions; support audits and performance reviews with relevant data.
- Contribute to continuous improvement initiatives to enhance accuracy, speed, and system integration across platforms.
Skills and Experience Required
- 2+ years of experience in order management, logistics coordination, or supply chain support (preferably in a B2B/B2C environment).
- Bachelor’s degree or equivalent experience preferred.
- Familiarity with Order Management Systems (OMS), Warehouse Management Systems (WMS), Microsoft Dynamics 365 (D365), Excel, and collaboration tools such as Trello and Slack.
- Hands-on experience managing order processing, exception handling, and cross-functional coordination.
- Strong attention to detail with the ability to stay organized and reliable under pressure.
- Analytical mindset with strong problem-solving skills and a customer-first orientation.
- Team player with an ownership mindset and ability to collaborate across fulfilment, customer service, and commercial teams.
- Ability to adapt quickly and operate effectively in a fast-paced, evolving environment.
- Fluent in English (spoken and written); additional languages such as Italian or German are a plus.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
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Order Management Associate in London employer: FANATICS COLLECTIBLES
At Fanatics, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an Order Management Associate, you'll be part of a passionate team dedicated to enhancing the fan experience while enjoying opportunities for professional growth and development in a fast-paced environment. With our commitment to employee well-being and a focus on continuous improvement, you'll find a rewarding career path in the heart of the sports collectibles industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Associate in London
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We think you need these skills to ace Order Management Associate in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to FANATICS COLLECTIBLES:This is your chance to really connect with the team at FANATICS COLLECTIBLES. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with FANATICS COLLECTIBLES.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show FANATICS COLLECTIBLES that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at FANATICS COLLECTIBLES. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
