At a Glance
- Tasks: Lead a team to optimise eCommerce operations across international storefronts.
- Company: Join Fanatics, a global leader in digital sports and collectibles.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to work with top sports brands and products.
- Why this job: Be part of a passionate team revolutionising the collector experience.
- Qualifications: 4-6 years of eCommerce experience and team management skills required.
The predicted salary is between 60000 - 80000 £ per year.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.
If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
About the Role
We’re looking for an experienced eCommerce operator and people leader to join our Growth Operations team as Manager, International eCommerce Growth Operations. You’ll lead a team of three eCommerce operators responsible for day-to-day site operations and optimization across seven international Topps.com storefronts.
Your team will function as site operators and category managers — owning product launches (sku building) and performance narrative for their respective product categories, tracking release performance, and reporting on the impact of merchandising decisions. This is a data-informed team that connects operational execution to commercial outcomes.
Responsibilities:
- Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement.
- Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution.
- Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders.
- Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations.
- Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld.
- Collaborate cross-functionally with Commercial, Digital Product, Engineering, and Marketing teams to coordinate product launches, site updates, and campaign execution.
- Drive site performance and optimization across all seven storefronts, identifying opportunities to improve key metrics including active users, new customer acquisition, units per order, average order value, and bounce rate.
- Report on the effectiveness of merchandising elements — homepage placements, featured categories, promotional banners, and product ordering — using performance data to continuously refine the approach.
Qualifications:
- 4–6+ years of eCommerce experience, with at least 1–2 years managing a team.
- Hands‑on experience with eCommerce platforms — Shopify experience strongly preferred.
- Strong operational instincts: high attention to detail, process‑oriented, and comfortable managing competing priorities in a high‑volume environment.
- Experience managing or contributing to cross‑regional teams with an understanding of international market nuances, including consumer behaviour, localisation, and compliance requirements (GDPR and beyond).
- Confident communicator who can translate complex operational issues into clear, concise updates for leadership and cross‑functional partners.
- Analytically strong and comfortable working with site performance data — experience reporting on metrics such as active users, new customer acquisition, AOV, units per order, and bounce rate is highly valued.
- Familiarity with tools such as Shopify, Sanity, Amplitude, Sigma, Microsoft Clarity, and Airtable (or equivalent platforms) is a plus.
- Bonus: a genuine passion for sports, trading cards, or collectibles.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
International E-Commerce Operations Manager in London employer: FANATICS COLLECTIBLES
Fanatics is an exceptional employer, offering a vibrant work culture that thrives on innovation and teamwork in the heart of London. With a commitment to employee growth, we provide ample opportunities for professional development while fostering a passion for sports and collectibles. Our dynamic environment encourages creativity and collaboration, making it an exciting place for those looking to make a meaningful impact in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land International E-Commerce Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Fanatics or similar companies. Attend industry events or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by diving deep into Fanatics’ products and services. Familiarise yourself with their eCommerce platforms and understand their market strategies. This will not only impress your interviewers but also help you articulate how you can contribute to their growth.
✨Tip Number 3
Showcase your data skills! Since this role is all about optimising performance metrics, be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve improved key metrics like AOV or user engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fanatics team. So, get that application in and let’s make some magic happen!
We think you need these skills to ace International E-Commerce Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of International E-Commerce Operations Manager. Highlight your eCommerce experience, especially any team management and operational roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for sports and collectibles, and explain why you're excited about joining our team at Fanatics. We love hearing personal stories that connect you to the role.
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to highlight your experience with site performance metrics and any tools you've used. We want to know how you've used data to drive decisions in your previous roles!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Fanatics.
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your E-Commerce Inside Out
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Be ready to discuss your hands-on experience and how you've optimised site operations in the past. This will show that you understand the intricacies of running an international e-commerce business.
✨Showcase Your Leadership Skills
As a potential manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've developed teams, set performance expectations, and fostered a culture of continuous improvement. Highlight any specific challenges you've faced and how you overcame them.
✨Understand Global Markets
Familiarise yourself with the nuances of international markets, including consumer behaviour and compliance requirements like GDPR. Be prepared to discuss how you've adapted strategies for different regions in your previous roles, as this will be key for the position.
✨Be Data-Driven
Since the role involves analysing site performance metrics, come equipped with examples of how you've used data to drive decisions. Discuss specific metrics you've tracked, such as active users or average order value, and how your insights led to improved outcomes.
