At a Glance
- Tasks: Manage and optimise eCommerce operations on Topps.com, ensuring product data is accurate.
- Company: Join Fanatics, a leading global digital sports platform igniting fan passions.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Collaborate with diverse teams and stay ahead of eCommerce trends.
- Why this job: Be part of a team reimagining the collectibles experience for millions of sports fans.
- Qualifications: Bachelor’s degree and 1-3 years in eCommerce operations or marketing required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
The Fanatics Collectibles eCommerce Operations team is looking for a passionate eCommerce Operations Coordinator who will manage and optimize day-to-day eCommerce operations on Topps.com. This role will focus on product data, product creation, and order maintenance. They will work cross-functionally with Product, Merchandising, Logistics, Customer Service and Project Management ensuring product information is correct and orders are processed. This is a full time role, in the designated office 5 days per week.
Responsibilities:
- Manage and Create Product Listings: Accurately create and maintain product listings for Topps.com through use of the Product Information Management (PIM) system and eCommerce admin tools (Shopify), ensuring all content is up-to-date and correct. This includes weekend launches throughout the year, coverage is handled on a rotating basis with other team members.
- Daily Quality Assurance: Perform daily quality assurance checks on the website, promptly identifying and correcting any errors or issues to maintain an exceptional customer experience.
- Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
- Site Performance & Customer Behaviour Analysis: Regularly analyse website data, including customer behavior and performance metrics, to identify trends and areas for improvement. Use these insights to optimise site functionality and drive overall business performance.
- Product Knowledge & Assortment Management: Develop a deep understanding of the full product assortment and its key attributes to ensure accurate product descriptions, features, and benefits are reflected on the website.
- Manage Promotions & Discounts: Oversee the creation, implementation, and monitoring of promotional discounts across the site. Ensure that promotions align with business objectives and are accurately reflected on product pages. Review usage to spot potential abuse and make recommendations to the business.
- Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
- Fraud Prevention & Risk Management: Monitor transactions for fraudulent activity, collaborating with the fraud prevention team to implement necessary actions and tools that protect the site and customers.
- Performance Monitoring & Reporting: Track site performance KPIs, such as load times, page views and conversion rates to make informative decisions on key product detail changes.
- Industry Trend Monitoring: Stay up to date with the latest eCommerce and collector trends, including technological advancements, best practices, and competitor activity, to relentlessly enhance the user experience.
Qualifications:
- Bachelor’s degree, in Business, Marketing, Computer Science or related fields
- 1-3 year’s experience in eCommerce operations, management or marketing
- Experience with ecommerce platforms and content management systems, preferably Shopify
- Strong understanding of eCommerce performance metrics
- Highly organised with an exceptional attention to detail
- Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
- Resourceful and self-starter with strong problem-solving skills
- Familiarity with tools such as Akeneo, Amplitude and Shopify a plus
- French, German or Italian as a second language a plus
- Customer-focused mindset to drive towards delivering a smooth and seamless shopping experience
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers. By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
E-Commerce Operations Coordinator in London employer: FANATICS COLLECTIBLES
Fanatics is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to innovate and collaborate across diverse teams. With a strong commitment to employee growth, Fanatics offers numerous opportunities for professional development and advancement within the rapidly evolving eCommerce landscape. Located in a vibrant area, the company provides a stimulating environment that not only fuels passion for sports but also prioritises the well-being and satisfaction of its workforce.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Fanatics or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Show off your skills! If you’ve got experience with Shopify or any eCommerce platforms, make sure to highlight that in conversations. Share specific examples of how you’ve optimised product listings or improved customer experiences.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest eCommerce and collectibles trends. Being able to discuss current industry happenings during interviews shows you’re passionate and knowledgeable about the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fanatics team. Don’t forget to follow up after applying!
We think you need these skills to ace E-Commerce Operations Coordinator in London
Some tips for your application 🫡
Show Your Passion for E-Commerce:When you're writing your application, let your enthusiasm for e-commerce shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about the role and the impact you can make at Fanatics.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in e-commerce operations. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Focus on what makes you a great fit for the E-Commerce Operations Coordinator role and how you can contribute to our team.
Apply Through Our Website:For added security and to ensure your application gets to us directly, please apply through our company website. It’s the best way to make sure your application is seen by the right people at Fanatics!
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your E-Commerce Basics
Before the interview, brush up on your e-commerce knowledge, especially around platforms like Shopify. Understand how product listings work and be ready to discuss your experience with managing product data and optimising online sales.
✨Showcase Your Analytical Skills
Be prepared to talk about how you've used data to drive decisions in past roles. Familiarise yourself with key performance metrics like conversion rates and page views, and think of examples where you’ve analysed customer behaviour to improve site performance.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working with various teams, come equipped with examples of how you've successfully collaborated with others in previous jobs. Highlight your communication skills and how you’ve resolved issues by working together with different departments.
✨Stay Updated on Industry Trends
Research current trends in e-commerce and collectibles. Be ready to discuss any recent developments or technologies that excite you and how they could impact the role. This shows your passion for the industry and your commitment to enhancing the customer experience.
