At a Glance
- Tasks: Manage sales orders, product launches, and data accuracy in a fast-paced environment.
- Company: Join Fanatics, a global leader in digital sports and collectibles.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Exciting career path with a focus on innovation and teamwork.
- Why this job: Be part of a dynamic team transforming the collectibles experience for millions of fans.
- Qualifications: Strong organisational skills and attention to detail required.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
Fanatics Collectibles is seeking a Commercial Operations Analyst, plays a critical role in enabling smooth and scalable commercial operations across retail, hobby, and data-driven sales channels in EMEA. This role owns the execution of end-to-end order workflows, product and pricing governance, and system/data integrity across key platforms (D365, FC Pro, TM1). Acting as a central point of coordination between Sales, Finance, Logistics, and external partners, the role ensures operational accuracy, timely execution, and alignment across all commercial activities. The position requires a highly organised, detail-oriented individual who can manage multiple workflows simultaneously in a fast-paced, deadline-driven environment, while maintaining strong data accuracy and stakeholder communication.
Key Responsibilities
- Sales Order Creation & Revenue Execution
- Create, validate, and process sales orders across retail, hobby, and international channels (D365 / FC Pro)
- Manage complex order types including intercompany flows, manual orders, and pre-payment invoicing
- Own order accuracy, including pricing, allocation splits, and customer terms
- Issue order confirmations, dispatch documentation, and outbound communications
- Monitor order lifecycle and proactively flag risks (e.g. payment issues, delays, discrepancies)
- Product, Pricing & Launch Governance
- Own product data accuracy across systems, including item card updates and maintenance (D365)
- Support new product launches, including launch calendar coordination and readiness checks
- Complete NLFs / NTAs and manage retailer and wholesale product setup requirements
- Ensure alignment of pricing, promotions, and commercial inputs across all systems and markets
- Customer, Vendor & Contract Administration
- Maintain Master Customer Register including terms, contracts, and status tracking
- Create and update customer and vendor records (D365)
- Ensure all commercial terms and documentation are accurate and up to date
- Support onboarding of new customers and partners
- Manage ongoing operational queries and customer change requests
- Order Management, Risk & Revenue Control
- Oversee order readiness ahead of key milestones (e.g. Street Dates, launches)
- Monitor payment status, credit risk, and open debt, escalating where required
- Support collection close-out processes and ensure clean revenue recognition
- Maintain strong control of order data integrity and audit readiness
- Cross-Functional Delivery & Logistics Coordination
- Act as a central coordination point across Sales, Finance, Logistics, and Marketing
- Support inbound and outbound logistics, delivery tracking, and returns management
- Monitor stock levels and coordinate transfers to support fulfilment
- Ensure timely and accurate execution across all operational touchpoints
- Data, Reporting & Process Improvement
- Maintain high data accuracy across D365, FC Pro, TM1, and offline trackers
- Support reporting, data collection and performance tracking
- Identify recurring issues and contribute to process improvements
- Drive continuous improvement in workflows, system alignment, and operational efficiency
Key Behaviours & Competencies
- Strong task execution, ownership, and follow-through.
- Clear and confident communicator across multiple stakeholder groups.
- Comfortable managing high-volume workloads and multiple concurrent deadlines.
- High attention to detail and accuracy in both operational and data-driven tasks.
- Ability to balance rapid short-term response with structured long-term planning.
- Confident navigating between multiple systems (D365, FC Pro, TM1, offline tools).
- Analytical mindset with a focus on data quality, system alignment, and operational efficiency.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.
By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Commercial Operations Analyst EMEA in London employer: FANATICS COLLECTIBLES
Fanatics is an exceptional employer, offering a dynamic work environment that thrives on innovation and collaboration within the sports collectibles industry. Employees benefit from a culture that prioritises professional growth, with ample opportunities for development and advancement, all while being part of a passionate team dedicated to enhancing the fan experience globally. Located in a vibrant area, the company provides unique advantages such as access to major sports events and a diverse network of partners, making it an exciting place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Analyst EMEA in London
✨Tip Number 1
Get to know the company inside out! Research Fanatics and its various platforms. Understanding their mission and values will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to commercial operations. Think about how your skills align with the responsibilities listed in the job description. We want to see how you can contribute to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Fanatics and ready to dive into the world of sports collectibles.
We think you need these skills to ace Commercial Operations Analyst EMEA in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Commercial Operations Analyst role. Highlight your relevant experience and skills that align with the job description, especially around data accuracy and operational efficiency.
Showcase Your Attention to Detail:Since this role requires a high level of accuracy, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you successfully managed complex workflows or maintained data integrity.
Communicate Clearly:Effective communication is key in this role. In your written application, make sure your language is clear and concise. Avoid jargon unless it’s relevant to the role, and ensure your points are easy to follow.
Apply Through Our Website:For added security and to ensure your application is seen, we encourage you to apply directly through our company website. It’s the best way to get your application into the right hands!
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your Numbers
As a Commercial Operations Analyst, you'll be dealing with data and numbers all the time. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in previous roles. Familiarise yourself with D365, FC Pro, and TM1, as these are key systems you'll be working with.
✨Master the Art of Communication
This role requires clear communication across various teams. Prepare examples of how you've effectively communicated with different stakeholders in the past. Think about times when you had to coordinate between sales, finance, and logistics, and be ready to share those experiences.
✨Showcase Your Organisational Skills
Being detail-oriented is crucial for this position. Come prepared with examples of how you've managed multiple workflows or projects simultaneously. Highlight any tools or methods you use to stay organised, especially in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle challenges, such as payment issues or order discrepancies. Prepare to discuss specific instances where you've identified problems and implemented solutions, showcasing your analytical mindset and focus on operational efficiency.
