At a Glance
- Tasks: Lead a team to optimise eCommerce operations across international storefronts and enhance the collector experience.
- Company: Join Fanatics, a global leader in digital sports, revolutionising the world of collectibles.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced, data-driven environment.
- Why this job: Be part of an ambitious team creating innovative products for passionate sports fans and collectors.
- Qualifications: 4-6 years of eCommerce experience with strong leadership and operational skills.
The predicted salary is between 60000 - 75000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.
We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up. If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
About the Role
We’re looking for an experienced eCommerce operator and people leader to join our Growth Operations team as Manager, International eCommerce Growth Operations. You’ll lead a team of three eCommerce operators responsible for day-to-day site operations and optimization across seven international Topps.com storefronts. Your team will function as site operators and category managers — owning product launches (sku building) and performance narrative for their respective product categories, tracking release performance, and reporting on the impact of merchandising decisions. This is a data-informed team that connects operational execution to commercial outcomes.
Responsibilities:
- Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement.
- Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution.
- Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders.
- Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations.
- Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld.
- Collaborate cross-functionally with Commercial, Digital Product, Engineering, and Marketing teams to coordinate product launches, site updates, and campaign execution.
- Drive site performance and optimization across all seven storefronts, identifying opportunities to improve key metrics including active users, new customer acquisition, units per order, average order value, and bounce rate.
- Report on the effectiveness of merchandising elements — homepage placements, featured categories, promotional banners, and product ordering — using performance data to continuously refine the approach.
Qualifications:
- 4–6+ years of eCommerce experience, with at least 1–2 years managing a team.
- Hands‑on experience with eCommerce platforms — Shopify experience strongly preferred.
- Strong operational instincts: high attention to detail, process‑oriented, and comfortable managing competing priorities in a high‑volume environment.
- Experience managing or contributing to cross‑regional teams with an understanding of international market nuances, including consumer behaviour, localisation, and compliance requirements (GDPR and beyond).
- Confident communicator who can translate complex operational issues into clear, concise updates for leadership and cross‑functional partners.
- Analytically strong and comfortable working with site performance data — experience reporting on metrics such as active users, new customer acquisition, AOV, units per order, and bounce rate is highly valued.
- Familiarity with tools such as Shopify, Sanity, Amplitude, Sigma, Microsoft Clarity, and Airtable (or equivalent platforms) is a plus.
- Bonus: a genuine passion for sports, trading cards, or collectibles.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Subject to applicable laws, Fanatics Collectibles may choose to run a background check.
International E-Commerce Operations Manager employer: FANATICS COLLECTIBLES
Fanatics is an exceptional employer, offering a vibrant work culture that thrives on innovation and collaboration in the heart of London. With a commitment to employee growth, we provide ample opportunities for professional development while fostering a passion for sports and collectibles. Join our dynamic team and be part of a global leader in digital sports, where your contributions directly impact the fan experience and the future of eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land International E-Commerce Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Fanatics or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for interviews by diving deep into Fanatics’ products and services. Show us you know your stuff about Topps.com and the collectibles market. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. We appreciate proactive candidates who take the initiative to express their interest in joining our team.
✨Tip Number 4
Showcase your analytical skills! Be ready to discuss how you’ve used data to drive decisions in past roles. We want to see how you can help us optimise our international storefronts and improve performance metrics.
We think you need these skills to ace International E-Commerce Operations Manager
Some tips for your application 🫡
Show Your Passion for E-Commerce:When you're writing your application, let your enthusiasm for e-commerce shine through! We want to see how your experience aligns with our mission at Fanatics and how you can contribute to our growth in the international market.
Be Specific About Your Experience:Make sure to highlight your relevant experience in e-commerce operations. We love details, so share specific examples of how you've managed teams or improved site performance in previous roles. This helps us see the real impact you've made!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the responsibilities and qualifications mentioned in the job description. Show us that you understand what we’re looking for and how you fit into the picture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at FANATICS COLLECTIBLES
✨Know Your E-Commerce Inside Out
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Be ready to discuss your hands-on experience and how you've optimised site operations in the past. This will show that you understand the intricacies of running multiple storefronts.
✨Showcase Your Leadership Skills
As you'll be managing a team, it's crucial to highlight your leadership experience. Prepare examples of how you've set performance expectations and fostered a culture of continuous improvement. Think about specific challenges you've faced and how you overcame them with your team.
✨Understand International Markets
Since this role involves international operations, demonstrate your understanding of different consumer behaviours and regional regulations. Be prepared to discuss how you've adapted strategies for various markets in the past, especially regarding compliance and localisation.
✨Be Data-Driven
This position requires a strong analytical mindset. Familiarise yourself with key metrics like active users, average order value, and bounce rates. Be ready to share how you've used data to drive decisions and improve site performance in previous roles.
