At a Glance
- Tasks: Moderate live football discussions and ensure a safe fan experience during the World Cup.
- Company: Fanalysis, a dynamic platform founded by Michael McIntyre and Gary Neville.
- Benefits: Remote work, flexible hours, and a chance to engage with passionate football fans.
- Other info: Full-time contractor role for 6-8 weeks, may include night shifts.
- Why this job: Join a vibrant team and help shape the conversation around the World Cup!
- Qualifications: Fluent in Portuguese, with experience in content moderation and a passion for football.
The predicted salary is between 30000 - 40000 £ per year.
Fanalysis is the platform that turns real fan opinion into structured insight. We don't amplify the loudest voices - we surface what supporters actually think, at scale.
About the role
Fanalysis is looking for a Community & Moderation Specialist to help support a safe, high-quality fan experience during the World Cup. This is a full-time contractor role for 6-8 weeks, focused specifically on World Cup coverage. You will help moderate live football discussion, review user-generated content, identify moderation errors, support appeals handling, and help ensure fans can engage in passionate football debate without crossing the line into abuse, harassment, hate, threats, spam, or other harmful behaviour. This role sits at the intersection of content moderation, Trust & Safety operations, community support, and moderation quality analysis. You do not need to be an expert in a specific domestic league, but you should be enthusiastic about football, understand the intensity of live match discussion, and be comfortable applying policy consistently in a fast-moving environment. For EU and UK-based applicants, this role may involve night shift coverage due to World Cup match timings.
Role type: Full-time contractor
Focus: World Cup moderation coverage
Language requirement: Portuguese required; good level of English required
Working pattern: May include evenings, weekends, and night shifts depending on match schedule and coverage needs
Location: Remote / hybrid
What you'll do
- Moderate text and image content across the Fanalysis platform during World Cup coverage, ensuring decisions are accurate, consistent, and aligned with internal policy and community standards.
- Review tickets entering the moderation queue and take appropriate action in line with Fanalysis' Code of Conduct and moderation guidelines.
- Apply sound judgement when reviewing football-related content, distinguishing between passionate football criticism, rivalry, humour, and genuine abuse or harmful behaviour.
- Identify and track false positives and false negatives, helping Fanalysis understand where moderation systems may be over-enforcing or under-enforcing.
- Conduct root cause analysis on moderation errors, identifying whether issues are caused by policy gaps, blocklists, AI moderation behaviour, missing context, unclear guidance, or other operational factors.
- Maintain accurate moderation logs and tracking sheets, including content outcomes, false positive/false negative details, RCA notes, and escalation information.
- Review user appeals and draft clear, professional email responses explaining appeal outcomes in line with internal templates and tone of voice.
- Track appeal outcomes and case details accurately in internal spreadsheets.
- Escalate urgent, high-risk, or unclear cases where required, including threats, hate speech, underage concerns, serious harassment, or platform safety risks.
- Help identify trends, repeated edge cases, match-related spikes, or emerging abuse patterns during World Cup fixtures.
- Support end-of-shift handovers by clearly documenting queue status, unresolved cases, escalations, appeal updates, and notable trends.
About You
You are fluent in Portuguese, with a good level of written and verbal English, and comfortable working full time for a 6–8 week contractor period during World Cup coverage. The role may include evenings, weekends and night shifts depending on match timings and coverage needs. You have experience in content moderation, Trust & Safety, community operations, customer support, QA, policy enforcement, or a similar role. You are confident applying policy consistently, making judgement calls in a fast-moving environment, escalating when unsure, and documenting decisions clearly. You understand football culture and the intensity of live match discussion, with the ability to distinguish passionate debate, rivalry and humour from abuse, harassment, hate speech, threats, spam or other harmful behaviour. You are comfortable working with spreadsheets, maintaining accurate case records, tracking outcomes, and communicating professionally when responding to user appeals or complaints. Experience reviewing Portuguese-language content, moderating sports or live-event platforms, working with AI-assisted moderation systems, handling appeals, or supporting QA/RCA workflows would be beneficial. Previous night shift, live operations or event coverage experience would also be helpful.
Community & Moderation Specialist - Portuguese in London employer: Fanalysis
Fanalysis is an exceptional employer that fosters a dynamic and inclusive work culture, especially during the exhilarating World Cup period. As a Community & Moderation Specialist, you will not only engage with passionate football fans but also have the opportunity to develop your skills in content moderation and community support while working remotely or in a hybrid setting. With a focus on employee growth and a commitment to maintaining a safe fan experience, Fanalysis offers a unique chance to be part of a team that values insight-driven engagement and promotes a respectful dialogue among supporters.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Moderation Specialist - Portuguese in London
✨Tip Number 1
Get to know the company and its culture! Before your interview, dive into Fanalysis' mission and values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your passion for football! Since this role is all about moderating discussions around the World Cup, share your insights and experiences related to football culture during your interview. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you on their radar as they make their decision.
We think you need these skills to ace Community & Moderation Specialist - Portuguese in London
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for football shine through! Share any experiences or stories that highlight your enthusiasm for the game and how it connects to your moderation skills.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your relevant experience and skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Community & Moderation Specialist role. Mention your experience with content moderation and how it aligns with our goals at Fanalysis.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity during the World Cup!
How to prepare for a job interview at Fanalysis
✨Know Your Football
Make sure you brush up on your football knowledge, especially around the World Cup. Familiarise yourself with current events, popular teams, and fan culture. This will help you engage in discussions and demonstrate your passion for the sport during the interview.
✨Understand Moderation Policies
Get a good grasp of content moderation principles and community standards. Be prepared to discuss how you would handle specific scenarios involving user-generated content. Showing that you can apply policy consistently will impress the interviewers.
✨Showcase Your Communication Skills
Since you'll be drafting responses to user appeals, practice articulating your thoughts clearly and professionally. You might even want to prepare a mock response to a hypothetical appeal to showcase your writing skills and tone.
✨Be Ready for Fast-Paced Scenarios
The role involves making quick decisions in a dynamic environment. Think of examples from your past experience where you had to make judgement calls under pressure. This will show that you're capable of handling the intensity of live match discussions.
