At a Glance
- Tasks: Moderate live football discussions and ensure a safe fan experience during the World Cup.
- Company: Join Fanalysis, a dynamic platform focused on community engagement and safety.
- Benefits: Remote work, flexible hours, and a chance to be part of the World Cup excitement.
- Other info: Full-time contractor role for 6-8 weeks, may include night shifts.
- Why this job: Be at the heart of football debates while promoting a positive community atmosphere.
- Qualifications: Fluent in French, with experience in content moderation or community support.
The predicted salary is between 30000 - 40000 € per year.
Fanalysis is looking for a Community & Moderation Specialist to help support a safe, high-quality fan experience during the World Cup. This is a full-time contractor role for 6-8 weeks, focused specifically on World Cup coverage.
You will help moderate live football discussion, review user-generated content, identify moderation errors, support appeals handling, and help ensure fans can engage in passionate football debate without crossing the line into abuse, harassment, hate, threats, spam, or other harmful behaviour. This role sits at the intersection of content moderation, Trust & Safety operations, community support, and moderation quality analysis.
For EU and UK-based applicants, this role may involve night shift coverage due to World Cup match timings.
- Role type: Full-time contractor
- Focus: World Cup moderation coverage
- Language requirement: French required; good level of English required
- Working pattern: May include evenings, weekends, and night shifts depending on match schedule and coverage needs
- Location: Remote / hybrid
What you’ll do:
- Moderate text and image content across the Fanalysis platform during World Cup coverage, ensuring decisions are accurate, consistent, and aligned with internal policy and community standards.
- Review tickets entering the moderation queue and take appropriate action in line with Fanalysis' Code of Conduct and moderation guidelines.
- Apply sound judgement when reviewing football-related content, distinguishing between passionate football criticism, rivalry, humour, and genuine abuse or harmful behaviour.
- Identify and track false positives and false negatives, helping Fanalysis understand where moderation systems may be over-enforcing or under-enforcing.
- Conduct root cause analysis on moderation errors, identifying whether issues are caused by policy gaps, blocklists, AI moderation behaviour, missing context, unclear guidance, or other operational factors.
- Maintain accurate moderation logs and tracking sheets, including content outcomes, false positive/false negative details, RCA notes, and escalation information.
- Review user appeals and draft clear, professional email responses explaining appeal outcomes in line with internal templates and tone of voice.
- Track appeal outcomes and case details accurately in internal spreadsheets.
- Escalate urgent, high-risk, or unclear cases where required, including threats, hate speech, underage concerns, serious harassment, or platform safety risks.
- Help identify trends, repeated edge cases, match-related spikes, or emerging abuse patterns during World Cup fixtures.
- Support end-of-shift handovers by clearly documenting queue status, unresolved cases, escalations, appeal updates, and notable trends.
About you:
- You are fluent in French, with a good level of written and verbal English, and comfortable working full time for a 6–8 week contractor period during World Cup coverage.
- The role may include evenings, weekends and night shifts depending on match timings and coverage needs.
- You have experience in content moderation, Trust & Safety, community operations, customer support, QA, policy enforcement, or a similar role.
- You are confident applying policy consistently, making judgement calls in a fast-moving environment, escalating when unsure, and documenting decisions clearly.
- You understand football culture and the intensity of live match discussion, with the ability to distinguish passionate debate, rivalry and humour from abuse, harassment, hate speech, threats, spam or other harmful behaviour.
- You are comfortable working with spreadsheets, maintaining accurate case records, tracking outcomes, and communicating professionally when responding to user appeals or complaints.
- Experience reviewing French-language content, moderating sports or live-event platforms, working with AI-assisted moderation systems, handling appeals, or supporting QA/RCA workflows would be beneficial.
- Previous night shift, live operations or event coverage experience would also be helpful.
Community & Moderation Specialist - French employer: Fanalysis
Fanalysis is an exceptional employer, offering a dynamic and supportive work environment for the Community & Moderation Specialist role during the thrilling World Cup period. With a focus on employee growth and a commitment to maintaining a safe and engaging fan experience, Fanalysis provides unique opportunities to work remotely or in a hybrid setting, ensuring flexibility while fostering a culture of teamwork and passion for football. Join us to be part of a vibrant community that values your contributions and encourages professional development in a fast-paced, exciting atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Moderation Specialist - French
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who are already working at Fanalysis or similar companies. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 2
Show off your passion for football! When you get the chance to chat with recruiters or during interviews, share your love for the game and any relevant experiences. It’ll help you stand out as someone who truly gets the vibe of live match discussions.
✨Tip Number 3
Practice makes perfect! If you’re preparing for an interview, try role-playing moderation scenarios with a friend. This will help you articulate your thought process when it comes to making judgement calls in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Community & Moderation Specialist - French
Some tips for your application 🫡
Show Your Passion for Football:When you're writing your application, let your love for football shine through! We want to see that you understand the excitement and intensity of live match discussions. Share any relevant experiences or stories that highlight your enthusiasm for the game.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps, and don’t forget to tailor your application to the role – we’re looking for specific examples related to moderation and community support.
Highlight Your Moderation Experience:If you've got experience in content moderation or community operations, make sure to showcase it! We want to know how you've handled challenging situations, applied policies, and maintained a safe environment for users. Specific examples will help us see how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Fanalysis
✨Know Your Football
Make sure you brush up on your football knowledge, especially around the World Cup. Understand the culture and intensity of live match discussions so you can engage confidently during the interview.
✨Familiarise with Moderation Policies
Get to grips with content moderation policies and community standards. Be ready to discuss how you would handle specific scenarios, showing that you can apply policy consistently in a fast-paced environment.
✨Showcase Your Communication Skills
Since you'll be drafting responses to user appeals, practice articulating your thoughts clearly and professionally. Prepare examples of how you've communicated effectively in previous roles, especially in challenging situations.
✨Prepare for Night Shift Scenarios
As this role may involve night shifts, think about how you manage your time and energy during late hours. Be ready to discuss your strategies for staying alert and productive while working unconventional hours.
