At a Glance
- Tasks: Moderate live football discussions and ensure a safe fan experience during the World Cup.
- Company: Fanalysis Ltd, a dynamic platform founded by celebrities to amplify real fan opinions.
- Benefits: Remote work, flexible hours, and a chance to engage with passionate football fans.
- Other info: Full-time contractor role for 6-8 weeks with potential night shifts.
- Why this job: Join a vibrant team and make a difference in the football community during the World Cup.
- Qualifications: Fluent German and good English skills; experience in moderation or community support preferred.
The predicted salary is between 30000 - 40000 £ per year.
About this position
Fanalysis - powered by passion. Founded by Michael McIntyre and Gary Neville and launched in partnership with Sky Sports, Fanalysis is the platform that turns real fan opinion into structured insight. We don't amplify the loudest voices - we surface what supporters actually think, at scale.
About the role
We are looking for a Community & Moderation Specialist to help support a safe, high‑quality fan experience during the World Cup. This is a full‑time contractor role for 6‑8 weeks, focused specifically on World Cup coverage. You will help moderate live football discussion, review user‑generated content, identify moderation errors, support appeals handling, and help ensure fans can engage in passionate football debate without crossing the line into abuse, harassment, hate, threats, spam, or other harmful behaviour. This role sits at the intersection of content moderation, Trust & Safety operations, community support, and moderation quality analysis. You do not need to be an expert in a specific domestic league, but you should be enthusiastic about football, understand the intensity of live match discussion, and be comfortable applying policy consistently in a fast‑moving environment. For EU and UK‑based applicants, this role may involve night shift coverage due to World Cup match timings.
Role type: Full‑time contractor
Focus: World Cup moderation coverage
Language requirement: German required; good level of English required
Working pattern: May include evenings, weekends, and night shifts depending on match schedule and coverage needs
Location: Remote / hybrid
What you'll do
- Moderate text and image content across the Fanalysis platform during World Cup coverage, ensuring decisions are accurate, consistent, and aligned with internal policy and community standards.
- Review tickets entering the moderation queue and take appropriate action in line with Fanalysis' Code of Conduct and moderation guidelines.
- Apply sound judgement when reviewing football‑related content, distinguishing between passionate football criticism, rivalry, humour, and genuine abuse or harmful behaviour.
- Identify and track false positives and false negatives, helping Fanalysis understand where moderation systems may be over‑enforcing or under‑enforcing.
- Conduct root‑cause analysis on moderation errors, identifying whether issues are caused by policy gaps, blocklists, AI moderation behaviour, missing context, unclear guidance, or other operational factors.
- Maintain accurate moderation logs and tracking sheets, including content outcomes, false positive/false negative details, RCA notes, and escalation information.
- Review user appeals and draft clear, professional email responses explaining appeal outcomes in line with internal templates and tone of voice.
- Track appeal outcomes and case details accurately in internal spreadsheets.
- Escalate urgent, high‑risk, or unclear cases where required, including threats, hate speech, underage concerns, serious harassment, or platform safety risks.
- Help identify trends, repeated edge cases, match‑related spikes, or emerging abuse patterns during World Cup fixtures.
- Support end‑of‑shift handovers by clearly documenting queue status, unresolved cases, escalations, appeal updates, and notable trends.
About You
- You have fluent German communication skills, with a good level of written and verbal English.
- You are comfortable working full time for a 6‑8 week contractor period during World Cup coverage. The role may include evenings, weekends and night shifts depending on match timings and coverage needs.
- You have experience in content moderation, Trust & Safety, community operations, customer support, QA, policy enforcement, or a similar role. You are confident applying policy consistently, making judgement calls in a fast‑moving environment, escalating when unsure, and documenting decisions clearly.
- You understand football culture and the intensity of live match discussion, with the ability to distinguish passionate debate, rivalry and humour from abuse, harassment, hate speech, threats, spam or other harmful behaviour.
- You are comfortable working with spreadsheets, maintaining accurate case records, tracking outcomes, and communicating professionally when responding to user appeals or complaints.
- Experience reviewing German‑language content, moderating sports or live‑event platforms, working with AI‑assisted moderation systems, handling appeals, or supporting QA/RCA workflows would be beneficial. Previous night shift, live operations or event coverage experience would also be helpful.
Community & Moderation Specialist - German in London employer: Fanalysis Ltd
Fanalysis Ltd is an exceptional employer that fosters a dynamic and inclusive work culture, particularly during the exhilarating World Cup period. With a focus on employee growth and development, team members are encouraged to engage in meaningful discussions while ensuring a safe environment for fans. The remote/hybrid working model offers flexibility, allowing you to balance your passion for football with professional responsibilities, making it an ideal place for those seeking rewarding employment in a vibrant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Community & Moderation Specialist - German in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Fanalysis or similar companies. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your passion for football! When you get the chance to chat with potential employers, make sure to share your thoughts on recent matches or trends in fan engagement. It’ll show them you’re not just a candidate, but a true fan.
✨Tip Number 3
Prepare for interviews by brushing up on moderation policies and community standards. Be ready to discuss how you would handle specific scenarios related to content moderation during high-pressure events like the World Cup.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fanalysis.
We think you need these skills to ace Community & Moderation Specialist - German in London
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for football shine through! We want to see that you understand the excitement and intensity of live match discussions. Share any relevant experiences or insights that highlight your enthusiasm.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in content moderation and community support, and explain how it relates to the specific tasks mentioned in the job description. We love seeing applicants who take the time to connect their background to our needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fanalysis Ltd
✨Know Your Football
Make sure you brush up on your football knowledge, especially around the World Cup. Familiarise yourself with current events, popular teams, and fan sentiments. This will help you engage in discussions and demonstrate your passion for the sport during the interview.
✨Understand Moderation Policies
Review Fanalysis' Code of Conduct and moderation guidelines thoroughly. Be prepared to discuss how you would handle specific scenarios involving user-generated content. Showing that you can apply policy consistently will impress the interviewers.
✨Showcase Your Communication Skills
Since you'll be moderating content and responding to user appeals, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and professionally, especially in both German and English, as this role requires fluency in both languages.
✨Prepare for Fast-Paced Scenarios
The role involves making quick decisions in a dynamic environment. Think of examples from your past experiences where you had to make judgement calls under pressure. This will show that you're ready for the fast-moving nature of live match discussions.
