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For Companies At a Glance
- Tasks: Lead top-tier accounts and build strong relationships with senior stakeholders.
- Company: Join Famly, a mission-driven software company supporting early-years professionals.
- Benefits: Full-time role with opportunities for growth and a collaborative environment.
- Why this job: Make a real impact on children's lives while driving commercial success.
- Qualifications: 3+ years in account management with strong communication skills.
- Other info: Diverse and inclusive team culture that values your unique perspective.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you a strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to own the most valuable accounts and influence best practices across the organization? Famly is looking for a Senior Key Account Manager to drive expansion, retention, and strategic influence across our top‑tier accounts.
What you'll be doing:
- Lead our most valuable and complex accounts with an executive‑level approach; build deep, multi‑threaded relationships with senior stakeholders.
- Design and deliver long‑term account strategies that drive expansion, retention and strategic alignment.
- Identify and close significant upsell opportunities through deep commercial and consultative work.
- Mentor and enable other Key Account Managers (KAMs), supporting onboarding, peer reviews and skills development.
- Act as a voice of the customer across Product, Sales and CX, helping align internal teams with client needs.
- Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks and outcomes.
What you bring:
- 3+ years’ experience in a similar role.
- Executive‑level communication and strong interpersonal skills, with the ability to engage effectively with senior stakeholders.
- A positive, solutions‑focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth.
- Commercial sharpness: you understand what drives growth and take ownership of outcomes.
- Strategic and creative thinking with the ability to align customer objectives with Famly’s business goals.
- Calm under pressure: you handle high‑stakes challenges and escalations with maturity and confidence, ensuring customer trust and retention.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer data.
What excites you:
- Taking the lead on our largest and most complex partners.
- Leading high‑impact Business Reviews that set direction, unlock growth and drive retention.
- Having a clear, measurable impact on the performance and development of your peers and the wider team.
- Turning challenges into opportunities that strengthen customer happiness.
- Thinking in systems, not just tasks, with a vision‑driven approach.
- Satisfying customers who see you as a long‑term partner.
What excites us:
- Top‑tier account growth and retention metrics across your portfolio (e.g., Net Revenue Retention and strategic account expansion rate).
- Your influence on process, tooling or strategy that significantly enhances team effectiveness.
- Forecasts and reporting that leadership trusts and acts upon.
- Your contributions to building, refining, and scaling key account processes, tooling, and best practices.
- Collaborative and inclusive presence that makes others better by being in the room.
About Famly:
At Famly, we’re on a mission to give children the best possible start to life by supporting the people who make that happen every day—early‑years professionals. Our software bridges the gap between caregivers and parents, helping 34,000+ childcare professionals and hundreds of thousands of parents communicate in real time, reduce admin stress, improve planning, pedagogy and finances, and ultimately give more time to the little ones that matter most.
How to apply:
Send us your CV and a short cover letter telling us what excites you about Famly and why you’d be a great fit. If you prefer a video, that works too.
Interview Process:
- Video conversation with Neeta, People Partner.
- Rational thinking test.
- Chat with Kat, Head of Key Account Management, UK & Nordics.
- Case study / skills test with panel.
- Final conversation with Matt, UK General Manager.
Famly is committed to diversity and inclusion. We’re building a team that represents a wide range of perspectives, experiences, and backgrounds. Whoever you are, we’d love to hear from you.
Senior Key Account Manager, UK employer: Famly
Contact Detail:
Famly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager, UK
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, products, and recent news. This will help you tailor your responses and show you’re genuinely interested in Famly.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Key Account Manager. Highlight your strategic thinking and relationship-building skills to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Key Account Manager, UK
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your experience in building strategic relationships. We want to see how you've driven growth and retention in previous roles, so share specific examples that showcase your skills.
Tailor Your Cover Letter: Your cover letter is your chance to shine! Make it personal and connect your experiences to what excites you about Famly. We love seeing genuine enthusiasm, so let us know why you’re passionate about our mission and how you can contribute.
Be Clear and Concise: Keep your CV and cover letter clear and to the point. We appreciate a well-structured application that makes it easy for us to see your qualifications. Use bullet points where possible to highlight key achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Famly and what we stand for.
How to prepare for a job interview at Famly
✨Know Your Accounts Inside Out
Before the interview, dive deep into Famly's top-tier accounts. Understand their needs, challenges, and how Famly's solutions can help them. This will not only show your commitment but also allow you to speak confidently about how you can drive expansion and retention.
✨Master Executive-Level Communication
Since you'll be engaging with senior stakeholders, practice articulating your thoughts clearly and concisely. Use examples from your past experiences that demonstrate your ability to build relationships and influence decisions at an executive level.
✨Showcase Your Strategic Thinking
Prepare to discuss how you've designed long-term account strategies in previous roles. Think of specific instances where your strategic approach led to significant upsell opportunities or improved customer satisfaction, as this aligns perfectly with what Famly is looking for.
✨Be Ready for Real-World Scenarios
During the case study or skills test, think critically and creatively. Show how you can turn challenges into opportunities, and be prepared to discuss how you would handle high-stakes situations while maintaining customer trust and satisfaction.
