At a Glance
- Tasks: Drive growth and nurture partnerships with high-value accounts in a fast-paced environment.
- Company: Join Famly, a supportive and innovative company focused on customer success.
- Benefits: Enjoy top-tier equipment, personal development, and a collaborative culture.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact by shaping success for customers and the business.
- Qualifications: 2+ years in account management, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for one year full time contract.
As a Senior Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.
What you’ll be doing
- Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
- Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
- Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
- Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
- Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
- Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.
What you bring
- 2+ years’ experience in strategic account management or customer success.
- Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
- Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
- Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
- Strategic thinking and creativity to align customer objectives with Famly’s business goals.
- Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
- Proficiency with CRM tools (e.g. HubSpot) and the ability to analyse account data.
What excites us
- Retention and growth metrics across your portfolio (e.g., Net Revenue Retention, expansion rate).
- Accurate forecasting and reporting that leadership relies on for decision-making.
- Contributing to continuous improvement of key account processes and best practices.
- Being a collaborative, inclusive team member who makes others better by working with them.
Benefits
- You’ll be surrounded by clever, kind people who support each other.
- We give you ownership—freedom to try new things, backed by trust.
- Top-tier equipment (noise-cancelling headphones included).
- Onsite learning from peers, leaders and coaches as well as regular team and company activities.
- Ongoing personal and professional development beyond sales skills.
- A mission you can believe in - and see the impact of daily.
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
Senior Key Account Manager (1 year FT contract) employer: Famly
At Famly, we pride ourselves on fostering a supportive and inclusive work culture where clever, kind individuals collaborate to drive meaningful customer partnerships. As a Senior Key Account Manager, you'll enjoy the freedom to innovate within your role, backed by a commitment to your personal and professional growth, all while contributing to a mission that makes a real impact in the UK market. With top-tier equipment and ongoing learning opportunities, Famly is an excellent employer for those looking to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager (1 year FT contract)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching Famly and understanding their values. We want to see how you can align your experience with their mission. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your strategic thinking and solutions-focused mindset clearly. We suggest rehearsing with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Senior Key Account Manager (1 year FT contract)
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for nurturing customer partnerships! In your application, share specific examples of how you've driven business growth and built strong relationships in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in strategic account management. We want to see how your skills align with our needs, so don’t be shy about showcasing your relevant achievements!
Be Solutions-Focused:We love a positive mindset! When writing your application, emphasise how you've turned challenges into opportunities for customers. This will show us that you’re the kind of person who thrives in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Famly
✨Know Your Accounts Inside Out
Before the interview, dive deep into Famly's existing accounts and understand their needs. Research their business models, challenges, and how Famly's solutions can help them grow. This will show your potential employer that you’re proactive and genuinely interested in their customers.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships with key stakeholders in previous roles. Highlight specific instances where your interpersonal skills led to positive outcomes, as this is crucial for a Senior Key Account Manager.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would develop and execute strategic account plans. Think about how you can align customer objectives with Famly’s goals and be prepared to share your ideas on driving retention and growth within your portfolio.
✨Be Solutions-Focused
During the interview, adopt a positive mindset and be ready to turn challenges into opportunities. Share examples of how you've approached problems creatively in the past, and how you can apply that same approach to benefit Famly and its customers.
