UK Key Account Manager (maternity cover)

Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts. As a Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.

What you'll be doing

• Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
• Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
• Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
• Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
• Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
• Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.

What you bring

• 2+ years’ experience in strategic account management or customer success.
• Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
• Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
• Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
• Strategic thinking and creativity to align customer objectives with Famly’s business goals.
• Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
• Proficiency with CRM tools (e.g.HubSpot) and the ability to analyse account data.

What excites you

• Taking ownership of a portfolio and being accountable for customer success and commercial outcomes.
• Leading business reviews, uncovering opportunities and driving account strategies forward.
• Working collaboratively with peers to share insights and enhance team performance.
• Turning challenges into opportunities that strengthen customer trust and satisfaction.
• Thinking strategically and systemically about your accounts, not just completing tasks.

What excites us

• Retention and growth metrics across your portfolio (e.g., Net Revenue Retention, expansion rate).
• Accurate forecasting and reporting that leadership relies on for decision-making.
• Contributing to continuous improvement of key account processes and best practices.
• Being a collaborative, inclusive team member who makes others better by working with them.

Why you’ll love working with Famly

• You’ll be surrounded by clever, kind people who support each other.
• We give you ownership—freedom to try new things, backed by trust.
• Top-tier equipment (noise-cancelling headphones included).
• Onsite learning from peers, leaders and coaches as well as regular team and company activities.
• Ongoing personal and professional development beyond sales skills.
• A mission you can believe in - and see the impact of daily.

Ready to apply?

We’re hiring right now, so don’t wait around. Send us: Your CV A short cover letter telling us what excites you about Famly and why you’d be a great fit OR if you don’t want to write - no problem, send us a video instead!

The interview process

Here’s what to expect: Video conversation with Ellie, from the People & Talent team Rational thinking test Chat with Kat, Head of Key Account Management, UK&I Case study / Skills test with panel interview Final conversation with Matt, UK General Manager We move fast and keep it human throughout. We look forward to hearing from you!

Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.