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- Tasks: Drive customer partnerships and business growth across strategic accounts.
- Company: Join Famly, a mission-driven company supporting early-years professionals.
- Benefits: Enjoy ownership, top-tier equipment, and ongoing personal development.
- Other info: Be part of a diverse team that values collaboration and innovation.
- Why this job: Make a real impact on children's lives while growing your career.
- Qualifications: 2+ years in account management with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for a 1 year full time contract.
As a Senior Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.
What you'll be doing
- Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
- Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
- Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
- Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
- Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
- Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.
What you bring
- 2+ years’ experience in strategic account management or customer success.
- Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
- Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
- Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
- Strategic thinking and creativity to align customer objectives with Famly’s business goals.
- Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
- Proficiency with CRM tools (e.g. HubSpot) and the ability to analyse account data.
What excites you
- Taking ownership of a portfolio and being accountable for customer success and commercial outcomes.
- Leading business reviews, uncovering opportunities and driving account strategies forward.
- Working collaboratively with peers to share insights and enhance team performance.
- Turning challenges into opportunities that strengthen customer trust and satisfaction.
- Thinking strategically and systemically about your accounts, not just completing tasks.
What excites us
- Retention and growth metrics across your portfolio (e.g., Net Revenue Retention, expansion rate).
- Accurate forecasting and reporting that leadership relies on for decision-making.
- Contributing to continuous improvement of key account processes and best practices.
- Being a collaborative, inclusive team member who makes others better by working with them.
And who are Famly?
At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals. It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day. Together with Anders, now our CEO, they set out to build software that bridges that gap. Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of parents to:
- Communicate in real-time
- Reduce admin stress
- Improve planning, pedagogy, and finances
- And ultimately, give more time to the little ones that matter most
Want to help us do even more of that? We’d love to have you.
Why you’ll love working with Famly
- You’ll be surrounded by clever, kind people who support each other.
- We give you ownership—freedom to try new things, backed by trust.
- Top-tier equipment (noise-cancelling headphones included).
- Onsite learning from peers, leaders and coaches as well as regular team and company activities.
- Ongoing personal and professional development beyond sales skills.
- A mission you can believe in - and see the impact of daily.
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
Senior Key Account Manager (1 year FT contract) employer: Famly Denmark
Contact Detail:
Famly Denmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager (1 year FT contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Key Account Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Famly and understanding their mission. Show them you’re not just another candidate; you’re genuinely excited about helping early-years professionals and making a difference in children's lives.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with managing high-value accounts and driving growth. Use specific examples that highlight your strategic thinking and relationship-building skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Key Account Manager (1 year FT contract)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for nurturing customer partnerships shine through. We want to see how excited you are about driving business growth and making a real impact in your role.
Tailor Your Experience: Make sure to highlight your relevant experience in strategic account management or customer success. We’re looking for someone who can demonstrate their ability to build strong relationships and drive results, so be specific about your achievements!
Be Solutions-Focused: In your application, showcase your positive, solutions-focused mindset. Share examples of how you've turned challenges into opportunities for customers and the business, as this aligns perfectly with what we value at Famly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Famly Denmark
✨Know Your Accounts Inside Out
Before the interview, dive deep into Famly's existing accounts and understand their needs. Be ready to discuss how you would manage and grow these relationships, showcasing your strategic thinking and solutions-focused mindset.
✨Showcase Your Communication Skills
As a Senior Key Account Manager, you'll need to engage with senior stakeholders. Prepare examples of how you've successfully communicated with executives in the past, turning challenges into opportunities and driving growth.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with key metrics like Net Revenue Retention and expansion rates. Be prepared to discuss how you've used data to inform your account strategies and drive commercial outcomes in previous roles.
✨Emphasise Collaboration and Teamwork
Famly values collaboration across teams. Share specific instances where you've worked with product, sales, or customer success teams to advocate for your accounts and ensure customer priorities were met.