At a Glance
- Tasks: Manage and grow high-value accounts while driving customer success and business growth.
- Company: Join Famly, a supportive and innovative company focused on nurturing partnerships.
- Benefits: Enjoy top-tier equipment, personal development, and a collaborative work environment.
- Other info: Be part of a diverse team that values inclusion and continuous improvement.
- Why this job: Make a real impact by shaping success for customers and driving strategic growth.
- Qualifications: 2+ years in account management, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about nurturing customer partnerships while driving business growth? Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for a 1 year full time contract.
As a Senior Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers. Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.
What you’ll be doing
- Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
- Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
- Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
- Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
- Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
- Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.
What you bring
- You’re a proactive, commercially-minded professional who can deliver results while building lasting relationships.
- 2+ years’ experience in strategic account management or customer success.
- Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
- Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
- Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
- Strategic thinking and creativity to align customer objectives with Famly’s business goals.
- Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
- Proficiency with CRM tools (e.g. HubSpot) and the ability to analyse account data.
What excites you
- Taking ownership of a portfolio and being accountable for customer success and commercial outcomes.
- Leading business reviews, uncovering opportunities and driving account strategies forward.
- Working collaboratively with peers to share insights and enhance team performance.
- Turning challenges into opportunities that strengthen customer trust and satisfaction.
- Thinking strategically and systemically about your accounts, not just completing tasks.
What excites us
- You will make a measurable impact through retention and growth metrics across your portfolio (e.g. Net Revenue Retention, expansion rate).
- Accurate forecasting and reporting that leadership relies on for decision-making.
- Contributing to continuous improvement of key account processes and best practices.
- Being a collaborative, inclusive team member who makes others better by working with them.
Why you’ll love working with Famly
- You’ll be surrounded by clever, kind people who support each other.
- We give you ownership—freedom to try new things, backed by trust.
- Top-tier equipment (noise-cancelling headphones included).
- Onsite learning from peers, leaders and coaches as well as regular team and company activities.
- Ongoing personal and professional development beyond sales skills.
- A mission you can believe in - and see the impact of daily.
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.
Key Account Manager (1 year FT contract) employer: Famly Denmark
At Famly, we pride ourselves on fostering a supportive and inclusive work environment where clever, kind individuals collaborate to drive meaningful customer partnerships. As a Senior Key Account Manager, you will enjoy the freedom to innovate while receiving top-tier equipment and ongoing professional development, all within a culture that values diversity and personal growth. Join us in making a measurable impact on our customers' success and experience the satisfaction of working for a company that truly believes in its mission.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager (1 year FT contract)
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager (1 year FT contract) at Famly Denmark, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Famly Denmark. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager (1 year FT contract). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager (1 year FT contract)
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Famly Denmark:When writing your cover letter, make sure to tailor your message specifically for Famly Denmark. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Famly Denmark
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Famly Denmark that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Famly Denmark that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Famly Denmark’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
