At a Glance
- Tasks: Drive customer success and growth for key accounts while building strong partnerships.
- Company: Join Famly, a mission-driven company supporting early-years professionals.
- Benefits: Enjoy top-tier equipment, personal development, and a supportive team culture.
- Other info: Be part of a diverse and inclusive team that values your contributions.
- Why this job: Make a real impact on children's lives through strategic account management.
- Qualifications: 2+ years in account management with strong communication skills.
The predicted salary is between 42750 - 52250 £ per year.
Are you passionate about nurturing customer partnerships while driving business growth?
Would you like to be at the heart of our most strategic accounts, shaping success for both our customers and the business?
Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for one year full time contract.
As a Senior Key Account Manager at Famly, you will take full ownership of your portfolio, serving as the primary contact and trusted advisor for your customers.
Solutions-focused and positive, you thrive in a fast-paced environment - building strong relationships, identifying opportunities for growth, and collaborating across internal teams to deliver outstanding outcomes.
What you’ll be doing
This role is about more than account management - it’s about strategic ownership of your book of business and acting as a trusted partner for your customers.
- Manage and grow a portfolio of high-value accounts, building strong, multi-threaded relationships with stakeholders at all levels.
- Develop and execute strategic account plans to drive retention, adoption and expansion opportunities.
- Identify upsell and cross-sell opportunities through consultative engagement and deep understanding of our customer needs.
- Collaborate with Product, Sales and Customer Success teams to advocate for your accounts and ensure customer priorities are met.
- Own account forecasting, pipeline management and reporting, ensuring visibility on growth and risks.
- Contribute to a culture of learning and knowledge-sharing with peers across the Key Account Management team.
What you bring
You’re a proactive, commercially-minded professional who can deliver results while building lasting relationships:
- 2+ years’ experience in strategic account management or customer success
- Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders.
- Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business.
- Commercial sharpness with an understanding of what drives growth and ownership of outcomes.
- Strategic thinking and creativity to align customer objectives with Famly’s business goals.
- Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism.
- Proficiency with CRM tools (e. g. Hub Spot) and the ability to analyse account data.
- What excites you
- Taking ownership of a portfolio and being accountable for customer success and commercial outcomes.
- Leading business reviews, uncovering opportunities and driving account strategies forward.
- Working collaboratively with peers to share insights and enhance team performance.
- Turning challenges into opportunities that strengthen customer trust and satisfaction.
- Thinking strategically and systemically about your accounts, not just completing tasks.
- What excites us
You will make a measurable impact through
- Retention and growth metrics across your portfolio (e. g., Net Revenue Retention, expansion rate).
- Accurate forecasting and reporting that leadership relies on for decision-making.
- Contributing to continuous improvement of key account processes and best practices.
- Being a collaborative, inclusive team member who makes others better by working with them.
- About Famly
At Famly, we're on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.
It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper—and how distant that made him feel from her day.
Together with Anders, now our CEO, they set out to build software that bridges that gap.
Today, Famly is used by 34,000+ childcare professionals and hundreds of thousands of parents to:
- Communicate in real-time
- Improve planning, pedagogy, and finances
- And ultimately, give more time to the little ones that matter most
Benefits
- You’ll be surrounded by clever, kind people who support each other
- We give you ownership—freedom to try new things, backed by trust
- Top-tier equipment (noise-cancelling headphones included)
- Onsite learning from peers, leaders and coaches as well as regular team and company activities
- Ongoing personal and professional development beyond sales skills
- A mission you can believe in - and see the impact of daily
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences.
It is a fundamental policy at Famly not to discriminate on any basis or characteristics and celebrate diversity.
Everyone is welcome and encouraged to apply.
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Customer Success Manager - Key Accounts (1 year FT contract) employer: Famly
At Famly, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As a Customer Success Manager, you'll enjoy the freedom to innovate while being supported by a team of clever and kind professionals dedicated to your growth. With a strong focus on personal and professional development, top-tier equipment, and a mission that truly makes a difference in the lives of children and families, Famly offers a rewarding environment for those looking to make a meaningful impact.
