At a Glance
- Tasks: Engage with members, promote YMCA programs, and ensure exceptional customer service.
- Company: Join the YMCA, a community-focused organisation dedicated to strengthening lives.
- Benefits: Earn $17.50/hour, gain valuable experience, and enjoy flexible hours.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference in your community while developing your skills and building connections.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 35000 - 40000 £ per year.
Position Summary
Membership Specialist is responsible for the development and execution of programs and membership engagement, retention, and sales activities. Using an interview format, the membership specialist assesses the individual needs, wants and interests of each potential participant and/or member and matches them to YMCA childcare, youth programs and membership. Enthusiastically explains the benefits of YMCA childcare, youth programs and memberships and effectively closes the sale. Provides a point of contact for parents, program participants and members and performs retention activities. Will handle any management level questions and emergencies as needed, calling on a manager or MOD to resolve high level customer concerns. To model, practice and carry out the Y core values of Caring, Honesty, Respect and Responsibility.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions
- Membership/Registration Desk Duties
Provide exceptional customer service. Provides general information about programs/memberships and pricing. Processes program registrations and changes. Handle incoming YMCA phone calls and distributes phone and email messages. Supports all departments to prepare for upcoming events. Process communication for all program registrations. Maintain cleanliness of the membership desk area and lobby. Maintain data integrity in Daxko. Archive forms. - Participant/Member Engagement
Acknowledges everyone who comes in and out of the building. Learns participant (parent & child) and member names and uses them frequently. Introduces participants/members to other participants/members and staff. Involves participants/members in other YMCA activities and volunteer opportunities. Promotes the YMCA mission and philosophy in all interactions. - Membership Sales
Immediately engage new members by performing prospect interviews resulting in a successful match between YMCA programs and prospect needs. Accurately conveys information about all YMCA programs and membership. Readily offers financial assistance to all inquiring parties. - Membership Retention
Uses existing systems to stay in contact with members and add value to their memberships. Finds creative ways of increasing contact, member satisfaction and retention that can be adopted branch and association wide. Initiates customer communications to engage 3rd party pay member participation in wellness programming and increase frequency of visits. - Membership Account Maintenance
Maintains accurate account status in Daxko for all membership units including 3rd party pay, invoicing, bank draft, membership cancellation and status change.
Working Conditions
Ability to thrive in an ever-evolving environment. Ability to work irregular work hours including nights & weekends. Visual and auditory ability to respond to critical incidents and physical ability to act swiftly in emergency situations. Ability to stand or sit maintaining alertness for several hours at a time. Excellent verbal and written communication skills. Ability to effectively use a computer for data entry and research. Ability to interact with a diversity of people and various levels of personnel. Ability to speak concisely and effectively communicate with a diversity of people. Ability to handle multiple tasks simultaneously. All candidates must have reliable transportation. Job offers are contingent upon completion of a rigorous criminal history background check.
Requirements
- Entry Requirements
Successful experience in public relations, reception, or sales. Strong interpersonal and communication skills. Ability to listen and discern members & guests wants needs and interests. Must be able to work independently at times without supervision. Must demonstrate complaint resolution and deescalation abilities. Ability to respond to safety and emergency situations. Current First Aid certification, CPR. *within 30 days of employment or first available training. - Physical/Mental Requirements
Must be physically capable of observing and listening for stressful situations at all times. Must be physically capable of lifting 40 pounds. Must be able to quickly reach a person and/or situation to prevent harm. All candidates must have reliable transportation. Any job offer will be contingent on passing a rigorous criminal history background check.
Salary Description
$17.50 an hour
Membership Specialist - Opening Shift employer: Family YMCA of Marion & Polk Counties
The YMCA is an exceptional employer that fosters a welcoming and nurturing work environment, where employees are encouraged to grow and develop their potential. As a Membership Specialist, you will play a vital role in strengthening the community while enjoying benefits such as flexible hours, professional development opportunities, and a supportive team culture that values individuality and collaboration. Join us in making a meaningful impact in the lives of families and individuals in our community.
Contact Details:
Family YMCA of Marion & Polk Counties Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Specialist - Opening Shift
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Family YMCA of Marion & Polk Counties. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Family YMCA of Marion & Polk Counties before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Specialist - Opening Shift
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Family YMCA of Marion & Polk Counties:Your cover letter is your chance to shine! Tell us why you want to work at Family YMCA of Marion & Polk Counties specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Family YMCA of Marion & Polk Counties!
How to prepare for a job interview at Family YMCA of Marion & Polk Counties
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
