Job Overview We are looking for an experienced GP Surgery Receptionist to join our friendly team at a rapidly growing GP practice. Previous experience working in a GP surgery is essential, along with proficiency in EMIS Web and other NHS systems. The role offers 20-30 hours per week with shifts scheduled between 8 am and 6:30 pm (8-1 or 1-6:30) Monday to Friday. We will discuss working days and shift patterns during the interview, and may offer additional hours on an ad hoc basis to cover annual leave, so flexibility is essential. Main duties of the job Main duties include greeting and assisting patients, answering telephone enquiries, booking and managing appointments, processing prescriptions, handling patient records and correspondence, and providing administrative support to the clinical team. The role also involves using EMIS Web and other NHS systems accurately, maintaining confidentiality, and ensuring patients always receive a professional and friendly service. As a Receptionist within the practice, you will play a vital role in ensuring patients receive a professional, efficient, and welcoming service. You will support both clinical and administrative functions across the practice and contribute to the smooth day-to-day running of the surgery. Duties may vary in line with the needs of the service and the wider practice team. Key Duties Provide a friendly and professional first point of contact for patients, visitors, and external organisations. Manage appointment bookings, cancellations, and amendments using the practice clinical system. Handle patient enquiries in person, over the telephone, and electronically, ensuring all queries are dealt with promptly and appropriately. Maintain accurate and up-to-date patient records in line with NHS and practice procedures. Process patient registrations, temporary registrations, and updates to patient demographics. Scan, file, and manage clinical correspondence and patient documentation within electronic records. Support clinicians and the wider team with a range of administrative and operational tasks. Process incoming and outgoing correspondence, including emails, forms, and requests for information. Escalate safeguarding, urgent, or complex issues in accordance with practice policies and procedures.
