Company Description
Family Pet Care Limited is a pet care organisation based at Family Pet Care Melbourn, United Kingdom, dedicated to providing safe and caring services for companion animals. The company focuses on creating a welcoming, well-managed environment where pets can receive attentive supervision and meaningful interaction. Team members are encouraged to build strong relationships with clients while maintaining high standards of animal welfare and professional conduct. Family Pet Care Limited values reliability, compassion, and teamwork, offering opportunities to grow skills in animal care and customer service.
Role Description
The Dog Daycare Supervisor is a full-time, on-site role based in Melbourn. This position is responsible for overseeing the daily operation of the dog daycare, including supervising play groups, monitoring dog behavior, and ensuring all safety and hygiene protocols are followed. The supervisor coordinates staff schedules, assigns tasks, and provides guidance and training to team members to maintain consistent, high-quality care. Day-to-day duties include greeting clients, managing check-in and check-out procedures, administering basic care instructions, handling feeding routines, and maintaining accurate records of each dog’s activities and wellbeing. The role also involves communicating with pet guardians about their dog’s behavior and needs, responding to any incidents or emergencies, and working with management to improve services and overall customer satisfaction.
Qualifications
- Demonstrated experience working with dogs in a professional setting (e.g., daycare, boarding, training, rescue) and strong understanding of canine behavior and body language.
- Previous supervisory or team lead experience, with the ability to coordinate staff, delegate tasks, and provide constructive feedback.
- Strong communication and interpersonal skills for interacting with clients and colleagues, including clear verbal and written communication.
- Ability to maintain a clean, safe environment, follow health and safety procedures, and respond calmly and effectively in emergencies.
- Good physical fitness and stamina to handle active dogs, stand for extended periods, and perform hands-on tasks throughout the day.
- Organisational skills for managing bookings, schedules, records, and daily routines in a busy daycare environment.
- A genuine passion for animal welfare, a patient and compassionate approach, and commitment to inclusive, non-discriminatory practices.
- Relevant training or certifications in animal care, pet first aid, or dog handling are highly beneficial.
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